Making a safeguarding referral

What to do if you are worried about someone

If you are worried about a child, young person or adult at risk, please use the contact information below to refer into our Children’s and Adult MASH (Multi-Agency Safeguarding Hub) teams.

If you are worried about a child or young person

Please refer them to the Children’s MASH (Multi Agency Safeguarding Hub) using the Children’s Portal.

You can call 020 8379 5555, Monday to Thursday from 9am to 5pm, Friday 9am to 4:45pm. Out of office hours on 020 8379 1000 (select option 2 and you will be transferred to an advisor). You can also email

If you are worried about an adult at risk

Please complete the online referral form or call our Adults MASH (Multi-Agency Safeguarding Hub) on 020 8379 3196, Monday to Friday from 9am to 5pm. Alternatively, call the Adult Abuse line on 020 8379 5212 - this is a 24-hour line and you can leave your concern anonymously.

In an emergency, call 999.