Accessibility

Using this website

This accessibility statement applies to the Enfield Council website and web forms portal (login required) known together as the 'customer platform.'

This website is run by Enfield Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We have also made the website text as simple as possible to understand.

Accessibility tools

The Enfield Council website offers accessibility tools and language translations through the Reachdeck toolbar. The toolbar can be activated  by clicking on the 'Accessibility tools' link in the website header. You must accept 3rd party cookies in order to activate the toolbar.

Screenshot of Enfield Council website header with accessibility link underlined

The ReachDeck Toolbar can help you to read and translate the content on our website. Its features include:

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, complete our feedback form. It would be helpful if you could tell us:

Read tips on contacting organisations about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us before your visit we can arrange a sign language translator or other support to help you complete the service in person.

We can provide a British Sign Language interpreter if it is needed. The British Sign Language interpreter can contact Enfield Council staff on your behalf to help with any enquires you may have. Although we will try to provide the same interpreter, this is not always possible. Find out more about accessing an interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Enfield Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions or the non-compliances listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Our site serves a large number of PDF and other files (for example, Word and Excel) that are not accessible. This fails success criteria 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 1.3.2 Meaningful Sequence, 2.4.2 Page Titled, 3.1.1 Language of Page. Enfield Council is planning a program of work to convert some of these PDFs to web content and fix the accessibility issues for remainder of PDFs which will still be used to deliver services.

Some content pages may have missing or incorrect image alt text. This fails success criteria 1.1.1 Non-text Content. Any images with missing or incorrect alt text will be fixed on an ongoing basis until we are fully compliant.

Some content pages may have embedded videos with a missing title. This fails success criteria 1.3.1 Info and Relationships. We have fixed this issue programmatically in our video player component. We will fix any instances of this error when found.

Some pages may use non-descriptive link text. This fails success criteria 1.3.1 Info and Relationships, 2.4.4 Link Purpose (In Context). Issues will be fixed on an ongoing basis until we are fully compliant.

Some pages may contain tables used for presentation that are not labelled correctly. This fails success criteria 1.3.1 Info and Relationships. We have fixed this issue where it was flagged in testing. We will fix any other issues on an ongoing basis until fully compliant.

Some areas of the site may not have sufficient contrast. This fails success criteria 1.4.3 Contrast (Minimum), 1.4.11 Non-text Contrast.

The image upload feature on some form pages is not labelled correctly. This fails success criteria 1.1.1 Non-text Content, 1.3.5 Identify Input Purpose, 3.3.2 Labels or Instructions, 4.1.2 Name, Role, Value. Our software vendor has informed us this issue will be fixed as part of a future upgrade. We do not have a delivery date at this time.

Our login and registration pages have an image with missing alt text. This fails success criteria 1.1.1 Non-text Content. We have communicated this issue to our vendor for resolution. We do not have a delivery date at this time.

Our login and registration pages not correctly tagged with a language. This fails success criteria 3.1.1: Language of Page. We have communicated this issue to our vendor for resolution. We do not have a delivery date at this time.

Some elements on our forms refresh without notifying the user. This fails success criteria 3.2.2 On Input, 4.1.3 Status Messages. We are working with our vendor to resolve this issue. We do not have an delivery date at this time.

Payment pages used on parts of our journeys are hosted by a 3rd party and have known accessibility issues. This fails success criteria 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 1.3.5 Identify Input Purpose, 3.3.2 Labels or Instructions, 4.1.2 Name, Role, Value. We have communicated with our vendor to repair these issues. We do not have a delivery date at this time.

The 'Accessibility tools' link in the website header does not have a matching accessible name. This violates Technique G211:Matching the accessible name to the visible label. We are working with our software vendor to implement a fix to this issue. We do not have a delivery date at this time.

WordPress sites

Several off-platform websites are hosted under the main Enfield Council website domain. These sites adopt different designs, branding and page templates supporting their subject matters and audiences which may not be compliant with WCAG 2.1 AA guidelines. This includes:

We are working to migrate these websites onto the council's web platform and make them fully accessible. We do not currently have a timetable for when this work will be completed.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

The content listed below is non-accessible for the following reasons.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before 23 September 2020. This content is also exempt from the regulations.

PDF and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Third party sites

We link to third party applications and external websites. We cannot guarantee that they are AA compliant, including on social media sites.

What we’re doing to improve accessibility

Enfield Council has launched a new website in March 2022 that has been built with accessibility as a top priority. Enfield Council's website and portal were tested by an independent 3rd party (Shaw Trust) during the build and test phase of the project. Based on this audit and our own internal testing, we've identified the areas where improvement is needed in order to become fully compliant under the accessibility regulations. We can break these areas down into three areas: code, content and files.

Code

Our aim is to have our website and portal reporting zero A or AA errors using automated testing tools (listed below). At time of this writing, the project team believes we understand all the fixes we need to implement to meet these standards. The items are in a backlog and will be fixed as a matter of priority. Where these issues arise on 3rd party pages (for example, payment pages), we will work with these vendors to fix as soon as possible.

Content

We've identified a lot of legacy news and events content that contain a variety of accessibility errors. We intend to archive news and event content prior to 2020 which will remove the majority of these issues from the site. We will fix any other content related accessibility errors we find on the website. Our editorial workflow includes checking new web content for accessibility during publishing.

Files

PDFs are widely used on the Enfield Council website to deliver information and/or services are currently not produced with accessibility errors. Enfield Council recognises that significant change is required in the way the council produces and use PDFs. We are currently designing an action plan on how audit and rectify our PDF catalogue. We will update this section accordingly.

Testing and auditing

Our website is crawled weekly by Sitemorse and a report is sent to the Enfield Council Web Team detailing any accessibility errors or warnings identified by the crawler. Additionally, our site search engine Funnelback has an accessibility auditor which checks files and content against the WCAG 2.0 specification. This check happens daily when the website search index is updated. The Web Team uses these reports to identify and fix accessibility errors as they arise.

We use browser based tools like Google Lighthouse and WAVE Web Accessibility Evaluation tool for spot testing pages and testing when we develop new features and enhancements.

Enfield Council is currently working towards earning an accreditation by Shaw Trust who will be re-testing our website in 2023.

Preparation of this accessibility statement

This statement was prepared on 26th Oct 2021.

This statement was last updated on 23 Jan 2024.

This website was last tested on 25 October, 2023. The test was carried out by Shaw Trust.

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