Contact Informed Families

Information and support

How to contact us if you are unhappy?

While we hope that you are happy with our service, if you are not happy with the service you’ve received from us, in the first instance, please raise your concerns with us by emailing if@enfield.gov.uk or calling 0800 694 1066.

We will ensure that you receive the high standard of service you’re entitled to and will strive to put it right.

However, if you are still not satisfied with our response, you can request a formal response via Enfield Council’s complaints procedure.