The quickest and easiest way to resolve your issues is by reporting them to us
If you report a missed bin collection or fly-tip, we will aim to resolve it within 24 hours. You can also report other issues, such as potholes, road and pavement maintenance, council housing repairs and more.
If you have already reported an issue and are unsatisfied with the outcome, you have the option to make a formal complaint by following the steps provided below.
The complaints process
If you want to make a formal complaint, please read through the information on this page and then submit your complaint using the button below.
These policies will help to explain the complaints process:
- For most complaints, the process is explained in the Corporate Complaints Policy (PDF, 302.59 KB). Please read this document, which will explain the different stages.
- The policy for adult and child social care has a separate statutory process. If you’re unhappy with adult or children’s social care, please see adult social care complaints or children's social care complaints for more detail. If you're still unhappy after contacting the relevant team, then make a formal complaint using the button below.
- If you’re unhappy with a school, you should contact them directly as these do not come under our complaints processes. For more information and advice, see our school complaints page.
- If you’re unhappy with our response to your complaint or want independent advice, you can consult with the Local Government and Social Care Ombudsman, or where applicable, the Housing Ombudsman
- We are committed to dealing with complaints fairly and treat both customers and council employees with respect. In a minority of cases, some complaints can be vexatious and unreasonable. We therefore operate a policy for responding to these. View the Persistent and Vexatious Complainants policy (PDF, 246.4 KB).
- We are required to publish our self-assessment (PDF, 274.26 KB) as part of the Housing Ombudsman code