Make a formal complaint

It may be quicker and more effective to resolve your complaint using the report a problem page. If you have already reported the issue and are still unhappy, you can make a formal complaint by following the steps below.

How to make a formal complaint

If you want to make a formal complaint, please read through the information on this page and then submit your complaint using the button below.

These policies will help to explain the complaints process:

Submitting a formal complaint

To submit a formal complaint about any of our policies or services, please click on the button below.

Make a formal complaint

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