Before you complain
The quickest and easiest way to report a problem is online. You can report a missed bin collection, fly-tip, potholes, road and pavement maintenance, council housing repairs and more. You can track the progress of reports using your Enfield Connected account
Some services use a different complaints process:
What you can complain about:
- any council service
- how a member of staff behaved
- services done for us by another organisation
How to complain
Online
Telephone
020 8379 1000
In person
Community hubs is a face-to-face service based in Edmonton Green and Enfield Town libraries:
- 9am to 5pm: computers and phones are available for self-service
- 9am to 2:30pm: drop-in help is available
- 2:30pm to 5pm: appointments only
What happens next
We will send you an acknowledgement within 5 working days to say we got your complaint.
We aim to send you a reply within 10 working days of the acknowledgement.
If you are not happy with our response, you can ask us to look at your complaint again.
Complaints policy
Read our complaints policy.
Contact an ombudsman
If you are not happy after we look at your complaint again, you can contact an ombudsman. An ombudsman is independent. They do not work for the council.
- Housing Ombudsman Service: for council housing complaints
- Building Safety Regulator: for building safety complaints
- Local Government and Social Care Ombudsman: for all other types of complaints
- Energy Ombudsman: for complaints regarding the Councils Heat Networks