Make a formal complaint

The quickest and easiest way to resolve your issues is by reporting them to us.

If you report a missed bin collection or fly-tip, we will aim to resolve it within 24 hours. You can also report other issues, such as potholes, road and pavement maintenance, council housing repairs and more.

Report a problem The quickest and easiest way to resolve your issues is by reporting them to us.

If you have already reported an issue and are unsatisfied with the outcome, you have the option to make a formal complaint by following the steps provided below.

The complaints process

If you want to make a formal complaint, please read through the information on this page and then submit your complaint using the button below.

These policies will help to explain the complaints process:

Make a formal complaint

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