Request replacement bins or sacks
If your bin is missing or damaged, or you need more sacks, you can request them.
Charges for replacement bins
- £67 for a replacement recycling or rubbish bin
- £21.50 for each additional replacement bin
- Only 1 rubbish bin is allowed per property
- New residents must also pay for bins if there are none at the property
There is no charge for:
- garden waste bins if you have a valid subscription – to subscribe to the service, visit our garden waste collection service subscription page
- brown food recycling bins or silver kitchen caddies
Sack collections
If your property uses sacks instead of bins:
- There is no charge for grey rubbish sacks and blue recycling sacks
- These are delivered automatically twice per year – in April and October
Request new or replacement sacks
Extra food waste caddies
If you produce a lot of food waste, you can request an extra caddy free of charge.
Delivering your new bin
We aim to deliver your bin within 10 working days. During busy periods, it may take a little longer. While you wait, please store your rubbish and recycling, or take it to Barrowell Green Recycling Centre.
Important note:
- Only one 140-litre rubbish bin (black or grey lidded bin) is allowed per household
- If your current bin is damaged, it will be removed when the new one is delivered
- If your existing bin is not damaged, you will not receive a replacement
Request a larger rubbish bin
You may be eligible for a larger rubbish bin if:
- there are 4 or more people living in your household, with at least 1 child
- you have 2 or more children in nappies
- you produce large amounts of medical or incontinence waste
- you already recycle everything you can
The cost for a larger rubbish bin is £67.
After you apply, we will contact you to complete a questionnaire. This helps us make sure you’re recycling as much as possible and keeping waste to a minimum.
If you’re eligible, we will swap your smaller bin for a larger one within 4 weeks of your next collection day.
Stolen or damaged bins
You are responsible for keeping your bins safe. To help prevent theft:
- Label your bin
- Do not leave your bin out overnight
- Bring your bin in as soon as possible after collection (ask a neighbour for help if needed)
Bins for new homes
If you’ve moved into a newly built home or property, the developer must pay for the bins. If you need to request bins for a new build, please contact us.
If you do not want a bin
If you do not want a bin, you can take your rubbish and recycling to Barrowell Green Recycling Centre. We only collect rubbish or recycling in bins that we have supplied.