If you're struggling to pay Council Tax
Please call 020 8379 1000 or email email@example.com to discuss your situation as we may be able to come to an arrangement with you to help you pay your Council Tax debt. Make sure the subject of your email includes your Council Tax number inside angled brackets, for example <12345678>.
You may be entitled to a discount, disregard or exemption on your Council Tax. To find out if you're entitled, please see Council Tax discounts.
If you're on a low income, you may be entitled to Council Tax Support. To apply, see Council Tax Support.
If you already receive Council Tax Support but are having severe difficulty paying your Council Tax, you can apply for a Council Tax Hardship payment.
If due to rising living costs you're struggling to afford the essentials or need support of any kind, see Cost of Living support where you can find help and advice.
Our Welfare Advice and Debt Support team provide support to customers who are vulnerable and affected by debts to the council. You can complete a referral form and they will contact you to see what advice and help they can give you.
There are other organisations outside of the council that offer free, confidential, and expert debt and budgeting advice:
- Step Change offers free and expert advice regarding all types of debts and will help you get the support you need - call 0800 138 1111, Monday to Friday, 8am to 8pm and Saturday 8am to 4pm
- National Debt Line is a free independent debt advice service that can help and support you to deal with debts yourself - call 0808 808 4000, Monday to Friday, 9am to 8pm and Saturday 9:30am to 1pm
- Money Helper offers free and independent advice on all financial matters, including benefits and debt advice - call 0800 138 7777, Monday to Friday, 9am to 5pm
- Citizens Advice offer individual advice on a range of issues including financial and debt advice - call 0800 144 8848, Monday to Friday, 9am to 5pm