Enfield Council has been awarded a C1 rating by the Regulator of Social Housing, marking a major milestone in the borough’s ongoing commitment to safe, high-quality and tenant-focused housing services.
This rating, Enfield’s first under the Regulator’s inspection regime, places the Council among the top-performing social landlords in the country. Enfield is one of only two London Boroughs to achieve a C1 grade, and one of four Councils from across the country.
This confirms that Enfield Council is successfully delivering the outcomes of all four consumer standards including safety, quality, tenancy, neighbourhood and community engagement, and transparency.
The inspection recognised Enfield Council’s proactive approach to tenant safety, with 94% of homes already meeting the Decent Homes Standard and a clear plan in place to reach 100% by March 2026.
It also highlighted the Council’s effective repairs service, strong antisocial behaviour response, and genuine commitment to tenant voice and influence.
Speaking about the achievement, Cllr Ayten Guzel, Cabinet Member for Housing, said:
“We are incredibly proud to receive this recognition. This is a testament to the commitment we have shown to Council Housing, and the dedication and hard work of our housing teams. The strong relationships we have built with our residents puts us in a good position to drive further improvement. But, we are not complacent. A C1 rating is a landmark, not a destination. We know there is always more we can do, and we are committed to learning, listening and continuing to improve the services we provide to our residents.”
The Leader of the Council, Cllr Ergin Erbil added:
"I'm grateful to our housing team for all their hard work. It's great to see that the progress we've made is being recognised. We want our tenants and leaseholders to have safe homes in good neighbourhoods. We'll continue to take our housing services from strength to strength. We'll keep listening to residents and keep working to make our housing estates and services even better. We're committed to creating a stronger Enfield and this is an important step in that direction.”
The Regulator noted that Enfield had put in place robust systems for health and safety compliance, accessible repair reporting, and tenant engagement, including improvements to its complaints handling and use of tenant feedback to shape services.
Recently, the Council’s new Enfield 500 group registered more than 500 actively engaged members. Through the Enfield 500, residents are invited to give feedback on matters related to council housing including scrutinising services. Residents’ views and priorities are listened to and help to shape the planning, design and work of housing services.
As part of its continuous improvement journey, Enfield Council is investing in new ways to co-design services with residents, ensure fair outcomes for all and to maintain full transparency and accountability in how it delivers housing support.
Cllr Ayten Guzel, cabinet member for social housing explaing why this rating is so important and what more we can do for our Council tenants and leaseholders.