Key policies and documents
Tenant Handbook
View the HGL Tenant Handbook (PDF, 4423.79 KB)
Business plan
View the Housing Gateway business plan (PDF, 1098.76 KB).
Data protection policy
View the Data protection policy (PDF, 234.85 KB).
Privacy notice
View the Housing Gateway privacy notice (PDF, 171.58 KB).
Purchase order
View the Purchase order terms and conditions (PDF, 26.45 KB).
Information for tenants
Know your rights as a private renter. Find out about the Renters’ Rights Act 2025, including fair rents, eviction rules, property standards and how to report issues.
You can also find information on GOV.UK in the Renters’ Rights Act Information Sheet 2026.