Report a missed collection

Missed household collections

You should make a report for a missed rubbish, recycling, food or garden waste bin within 24 hours of your scheduled collection day. If there was no issue with your bins at the time of collection, once you have reported your missed collection, we will collect it within 48 hours.

Garden waste will only be collected if you have paid for the service and your bin is displaying a valid permit.

Before making a report, make sure:

your bins were put out by 6am on the day of collection
you know the right collection day for your street
your black, blue, brown and green bins contain the right items
the bin isn’t too heavy - indicated by a hanger
our crew have access to your bin
your bin isn’t overflowing and rubbish isn’t put next to it with the lid closed
your rubbish isn’t tightly packed into the bins - our crew do not loosen waste with their hands

You can report a missed bin collection without having an Enfield Connected account.

Report a missed household collection

Other missed bin collections

You can also report missed bulky waste, clinical waste, communal bin, and commercial waste and recycling collections.

Missed household collections

Other missed bin collections

Bulky waste collections

Household healthcare waste collections

Communal bin collections

Commercial waste and recycling collections

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