Reports via our website are processed during office hours only, and in the order they are received. If you think the problem is urgent, call us on 020 8379 1000 to report this instead.
We regularly inspect and maintain public roads and pavements in the borough.
You can help us by reporting any problems such as:
- broken or loose paving stones
- damaged manhole covers
- potholes
- severe cracking
- uneven surfaces
We will investigate the problem within 10 working days. If we think the damage may be dangerous based on the information you give us, we aim to investigate sooner. If we find it is dangerous, we will make safe or repair the damage within 24 hours.
All other necessary repairs which are not dangerous will be made within 30 days after investigation.
Please note, not all problems that are reported will need repair. We will continue to monitor any outstanding problems.
Contact Transport for London on 0845 305 1234 for problems on the A406 or A10. Contact Highways England on 0845 750 4030 for problems on the M25.
Planned resurfacing works
We have an annual plan to resurface lengths of roads and pavements that are badly damaged.
We will let you know the dates for planned works in your area that may cause road and pavement closures, diversions or traffic disruptions. Speak with the on-site contractor if your driveway is blocked. During this time, you may need to park somewhere else. You can use the map to find planned road and pavement works in your area. Click on the highlighted roads for more information.
For more information on planned resurfacing work for roads email carriageway.resurfacing@enfield.gov.uk, or for pavements email pavement.renewal@enfield.gov.uk.
Utility companies will also have works on our roads and pavements which can cause some disruption. Contact the company directly to report a problem with utility works. You can find the company information at the road works site.
Highway maintenance policies and plans
Our Highway Asset Management Plan - Policy and Strategy (PDF, 612.49 KB) explains our highway maintenance processes and procedures.
Our Streetscape Policy and Guidance Volume 1 (PDF, 6012.55 KB) and Volume 2 (PDF, 1459.61 KB) gives information and guidance to make sure our streets are enhanced and improved.
See data on potholes.
Local highways maintenance transparency report
Enfield highways maintenance report
Executive Summary
Introduction
The Department for Transport wants local highways authorities to share how they maintain roads so residents can see how funding is making a difference in their areas. Publishing this information helps determine whether councils receive their full funding increase for the year and allows the department to assess performance. These ratings also help the department understand the benefits of increased funding and decide how best to support councils in future.
Enfield’s highway network
Enfield’s road network includes about:
- 67km of principal roads
- 53km of non-principal classified roads
- 464km of unclassified roads
Enfield has the seventh largest road network in London and the fourth largest network of main roads.
Highway maintenance spending figures
The total budget for road maintenance in 2025/26 is £4.74 million, which is a drop from £9.33 million in 2022/23. Planned maintenance, such as resurfacing, has decreased from £2.5 million to £0.75 million. To keep the roads in their current condition, £3.3 million would be needed. Because of this shortfall, the balance between planned and emergency repairs has shifted from 70:30 in 2022/23 to 25:75 in 2025/26. The amount of resurfacing has dropped from 11-12km to just 1.7km. The number of potholes repaired has varied due to changes in contracts and inspection methods.
Condition of local roads
Local road condition remained stable from 2020 to 2024. However, the percentage of roads in an amber condition (where maintenance will be required soon), is rising slowly. Currently 3% (2km) of A-Roads, 8% (4.2km) of B&C Roads and 12% (56km) of U-Roads are in a red condition and require maintenance. Due to a funding shortfall from Transport for London for the maintenance of A-Roads in the Borough, a higher proportion of Enfield’s own capital budget has been invested in this network.
Plans
Enfield continues to maintain its roads using best practices and new techniques. The council is involved in local and national highway groups to stay updated on standards and guidance. Climate change, resilience, and adaptation are considered in all road projects. Plans for 2025/26 include:
- resurfacing 1.76km of roads
- treating 2.24km of road surfaces
- improving 1.28km of footpaths
The Highways Streetworks team issue 25,000 permits each year. They coordinate these works with each other (and with other stakeholders), to reduce traffic disruption across the borough.
View the full version of the Enfield highway maintenance report PDF, 831.6 KB.
Roads resurfacing fund
For more information, see road resurfacing fund 2023/24 and 2024/25.