Reports via our website are processed during office hours only, and in the order they are received. If you think the problem is urgent, call us on 020 8379 1000 to report this instead.
We regularly inspect and maintain public roads and pavements in the borough.
You can help us by reporting any problems such as:
- broken or loose paving stones
- damaged manhole covers
- potholes
- severe cracking
- uneven surfaces
We will investigate the problem within 10 working days. If we think the damage may be dangerous based on the information you give us, we aim to investigate sooner. If we find it is dangerous, we will make safe or repair the damage within 24 hours.
All other necessary repairs which are not dangerous will be made within 30 days after investigation.
Please note, not all problems that are reported will need repair. We will continue to monitor any outstanding problems.
Contact Transport for London on 0845 305 1234 for problems on the A406 or A10. Contact Highways England on 0845 750 4030 for problems on the M25.
Sinkholes
A sinkhole is a dip or hole in the road or pavement caused by the ground underneath collapsing. It requires urgent attention, so please report it straight away by calling the Customer Contact Centre on 020 8379 1000.
Report a sinkhole emergency – Call 020 8379 1000
Planned resurfacing works
We have an annual plan to resurface lengths of roads and pavements that are badly damaged.
We will let you know the dates for planned works in your area that may cause road and pavement closures, diversions or traffic disruptions. Speak with the on-site contractor if your driveway is blocked. During this time, you may need to park somewhere else. You can use the map to find planned road and pavement works in your area. Click on the highlighted roads for more information.
For more information on planned resurfacing work for roads email carriageway.resurfacing@enfield.gov.uk, or for pavements email pavement.renewal@enfield.gov.uk.
Utility companies will also have works on our roads and pavements which can cause some disruption. Contact the company directly to report a problem with utility works. You can find the company information at the road works site.
Highway maintenance policies and plans
Our Highway Asset Management Plan – policy and strategy (PDF, 620.45 KB) and Highway Infrastructure Asset Management Plan (PDF, 865.89 KB) explain our highway maintenance processes and procedures.
Our Streetscape Volume 1 Policy (PDF, 6012.55 KB) and Volume 2 Guidance (PDF, 1459.61 KB) gives information and guidance to make sure our streets are enhanced and improved.
See data on potholes.
Local highways maintenance transparency report
Enfield highways maintenance report
Executive summary
Enfield is responsible for maintaining approximately:
- 585km of carriageways
- 1,115km of footways
- 85km of segregated cycleways
- 340 highway structures
- 31,000 drainage gullies
- 30,000 street lighting assets
This represents a highway asset worth approximately £1.3 billion.
The council has a statutory duty under the Highways Act 1980 to make sure the safe movement of people and goods across the borough.
Key challenges include:
- ageing infrastructure
- increasing traffic demand
- utility company activities
- the impact of climate change
- historic funding pressures
Annual road condition surveys show that Enfield's roads have stayed broadly stable overall, with investment focused on the borough's main roads. Between 2023 and 2025, the proportion of A-roads needing maintenance fell from 5% to 3%. However, local roads needing maintenance increased slightly from 15% to 16%, reflecting limited funding and a growing backlog of repair work.
In 2025/26, Enfield repaired more than 6,000 potholes through a mix of planned maintenance and responsive repairs. Roads and potholes are identified through regular inspections and reports from residents, with repairs prioritised based on risk.
Spending on road maintenance is expected to increase from £9.1 million in 2025/26 to £11.1 million in 2026/27, supported by additional funding from the Department for Transport. This extra investment will allow more planned and preventative maintenance to take place.
During 2026/27, Enfield plans to:
- resurface 11.6km of roads
- carry out preventative treatments on 2.4km of roads
- rebuild 4.9km of footways
Investment will be targeted where it is needed most to help keep the road network safe, reliable and in good condition for the future.
View the full version of the Enfield Highway Maintenance Report (PDF, 1096.01 KB).
Roads resurfacing fund
For more information, see road resurfacing fund 2023/24 and 2024/25.