Road and pavement maintenance

Reports via our website are processed during office hours only, and in the order they are received. If you think the problem is urgent, call us on 020 8379 1000 to report this instead.

We regularly inspect and maintain public roads and pavements in the borough.

You can help us by reporting any problems such as:

We will investigate the problem within 10 working days. If we think the damage may be dangerous based on the information you give us, we aim to investigate sooner. If we find it is dangerous, we will make safe or repair the damage within 24 hours.

All other necessary repairs which are not dangerous will be made within 30 days after investigation.

Please note, not all problems that are reported will need repair. We will continue to monitor any outstanding problems.

Contact Transport for London on 0845 305 1234 for problems on the A406 or A10. Contact Highways England on 0845 750 4030 for problems on the M25.

Report a road problem

Report an oil spillage on the road

Report a pavement or cycle route problem

Planned resurfacing works

We have an annual plan to resurface lengths of roads and pavements that are badly damaged.

We will let you know the dates for planned works in your area that may cause road and pavement closures, diversions or traffic disruptions. Speak with the on-site contractor if your driveway is blocked. During this time, you may need to park somewhere else. You can use the map to find planned road and pavement works in your area. Click on the highlighted roads for more information.

For more information on planned resurfacing work for roads email, or for pavements email

Utility companies will also have works on our roads and pavements which can cause some disruption. Contact the company directly to report a problem with utility works. You can find the company information at the road works site.

Report a road works problem

Report a road works equipment and material problem

Highway maintenance policies and plans

Our Highway Asset Management Plan - Policy and Strategy (PDF, 612.49 KB) explains our highway maintenance processes and procedures.

Our Streetscape Policy and Guidance Volume 1 (PDF, 6012.55 KB) and Volume 2 (PDF, 1459.61 KB) gives information and guidance to make sure our streets are enhanced and improved.

See data on potholes.

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