Reports via our website are processed during office hours only, and in the order they are received. If you think the problem is urgent, call us on 020 8379 1000 to report this instead.
We regularly inspect and maintain public roads and pavements in the borough.
You can help us by reporting any problems such as:
- broken or loose paving stones
- damaged manhole covers
- severe cracking
- uneven surfaces
We will investigate the problem within ten working days. If we think the damage may be dangerous based on the information you give us, we aim to investigate sooner. If we find it is dangerous, we will make safe or repair the damage within 24 hours.
All other necessary repairs which aren't dangerous will be made within 30 days after investigation.
Please note, not all problems that are reported will need repair. We will continue to monitor any outstanding problems.
Planned resurfacing works
We have an annual plan to resurface lengths of roads and pavements that are badly damaged.
We will let you know the dates for planned works in your area that may cause road and pavement closures, diversions or traffic disruptions. Speak with the on-site contractor if your driveway is blocked. During this time, you may need to park somewhere else. You can use the map to find planned road and pavement works in your area. Click on the highlighted roads for more information.
Utility companies will also have works on our roads and pavements which can cause some disruption. Contact the company directly to report a problem with utility works. You can find the company information at the road works site.
Highway maintenance policies and plans
Our Highway Asset Management Plan - Policy and Strategy (PDF, 612.49 KB) explains our highway maintenance processes and procedures. You can also find out about the services we provide to maintain our roads and pavements in the Highway Maintenance Plan (PDF, 248.64 KB). Our Streetscape Policy and Guidance Volume 1 (PDF, 1394.1 KB) and Volume 2 (PDF, 1459.61 KB) gives information and guidance to make sure our streets are enhanced and improved.