Home contents insurance
Why you need contents insurance
If you are a tenant who rents, your landlord may not cover your contents as part of the tenancy agreement.
It’s a good idea to consider what a home contents insurance policy would cover you for so you can decide if you need one.
Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen. Home contents insurance can give you peace of mind.
To help you decide whether home contents insurance is right for you, we have teamed up with Thistle Tenant Risks, and Great Lakes Insurance UK Limited who provide the Crystal Insurance Scheme, a specialist Tenants Contents Insurance policy.
The Crystal Insurance Scheme can offer you insurance for the contents of your home, including cover for items such as:
- furniture
- carpets
- curtains
- clothes
- bedding
- electrical items
- jewellery
- pictures
- ornaments
Further information
Call Thistle Tenant Risks on 0345 450 7286. To request a call back and to use their contents calculator to work out the value of your home contents, visit Crystal Insurance.
Limits and exclusions apply. A copy of the policy wording is available on request.
The Crystal Insurance Scheme is a product name arranged and administered by Thistle Tenant Risks, a trading style of Thistle Insurance Services Limited. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority Firm, Reference Number 310419. Registered in England under No. 00338645. Registered office, Rossington's Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Limited is part of the PIB Group.
For information about what Thistle Insurance Services Limited do with personal data, see their Privacy Notice.
It is important to protect your belongings. Your Landlord suggests that you look for providers who are regulated by the Financial Conduct Authority. Thistle Insurance Services are a company that specialises in social housing contents insurance, however there are other providers that can be found on comparison websites like Money Supermarket or Compare the Market.
Housing News
To keep up to date with the latest housing news, read our quarterly newsletter.
View the latest and past editions:
- Housing News – November 2024 (PDF, 4501.05 KB)
- Housing News special – September 2024 (PDF, 1645.82 KB)
- Housing News – April 2024 (PDF, 3297.74 KB)
- Housing News – November 2023 (PDF, 3475.94 KB)
- Housing News – July 2023 (PDF, 9544.99 KB)
- Housing News – March 2023 (PDF, 3044.52 KB)
- Housing News – December 2022 (PDF, 4318.6 KB)
- Housing News – June 2022 (PDF, 4570.34 KB)
Antisocial behaviour
Antisocial behaviour includes:
- playing music loudly, or at unreasonable hours but not day-to-day living noise
- leaving rubbish in communal areas, or your garden
- hate-related incidents based on race, sexual orientation, gender, disability, religion or age
- misusing or mistreating communal facilities
Children playing is not antisocial behaviour.
We have a policy on antisocial behaviour (PDF, 992.77 KB), and will investigate allegations of antisocial behaviour and take legal action if necessary.
To report antisocial behaviour:
- complete our online antisocial behaviour form
- email asbu@enfield.gov.uk
If you're experiencing a crime or it is an emergency, call the police on 999.
For more information, contact your neighbourhood officer or sheltered housing officer.
Caretaking services
Our Estate Operations team provide caretaking services for our housing estates.
There are 2 levels of caretaking service:
- Static - the block is serviced daily by a caretaker. View the static caretaking service (PDF, 396.87 KB).
- Mobile - the block is serviced weekly by a neighbourhood caretaking team. View the neighbourhood caretaking service (PDF, 415.87 KB).
Our caretaking services do not include:
- window cleaning
- rubbish collection
- grounds maintenance (soft verges, hedges, shrubs and weeds)
- high-rise bulky rubbish collection (caretakers will move bulky items to designated collection points)
View our Estate Services Caretaking and Cleaning Standards (PDF, 5648.26 KB).
If you have a compliment, comment or complaint, email area.managers@enfield.gov.uk.
You can also contact:
- Estate Operations Manager - email aaron.waller@enfield.gov.uk
- Neighbourhood Caretaker Manager - email dennis.munns@enfield.gov.uk
- Neighbourhood Caretaker Manager - email nic.sollis@enfield.gov.uk
HouseMark Pilot
We are working closely with residents to understand where issues are on our estates.
A pilot is currently taking place using the HouseMark digital application. The application is used to inspect council housing estate standards. It also raises onsite issues such as fly-tipping, missed bin collections, grounds maintenance and caretaking standards.
Resident volunteers can raise concerns via the application. The relevant service will carry out a visit to investigate the issue raised and provide a quicker response.
Since the pilot began in June 2023, there has been 33 inspections raised by our volunteers. The issues raised are:
- caretaking 34%
- grounds maintenance 31%
- fly tipping 22%
- missed waste collections 13%
If you are interested in becoming a volunteer, please contact Aaron Waller at area.managers@enfield.gov.uk.