Get involved

The Enfield 500

Have your voice heard by joining The Enfield 500 residents’ advisory and consultation group for council tenants and leaseholders. It ensures that residents’ views and priorities shape the planning, design and delivery of services.

Members receive emails asking if they want to get involved in a particular issue. This could be giving feedback on a leaflet, commenting on a policy or completing a survey.

Membership is flexible and online only, so you can choose when and what to get involved in.

Read the Enfield 500 News Bulletins to find out more about some of the recent work we’ve carried out based on residents’ feedback.

View the Enfield 500 News Bulletins:

• Enfield 500 News Bulletin April 2025 (PDF, 215.11 KB)
• Enfield 500 News Bulletin February 2025 (PDF, 151.59 KB)
• Enfield 500 News Bulletin November 2024 (PDF, 172.8 KB)

For any enquiries, please email enfield500@enfield.gov.uk.

Join the Enfield 500

Resident Involvement Strategy

Our Council Housing Resident Involvement Strategy 2022-2025 (PDF, 2043.76 KB) sets out how we want to make it easier and more valuable for you to be involved in helping your community.

• Involving you more - we will get better at working with you and making sure everyone at the council listens to what you have to say
• Better communication - we will share information in ways that work best for you, using the methods you prefer
• More ways to join in - we will make sure there are different ways for you to get involved, share ideas, and give feedback to help us improve
• Improving neighborhoods - we will work with you to understand what matters most to you and help make your neighborhood better
• Making a difference - we will encourage you to help shape and improve Council Housing services by working with us

Tenants and residents associations

Tenants and residents associations (TRAs) are groups of residents who volunteer to represent the views and interests of everyone living on their estate.

A TRA gives residents more say in how their estate is run and allows them to work with the council to find solutions to problems affecting their area. They can also be a way to organise events and activities for all residents to enjoy. Constituted TRA groups receive a £300 grant each year.

TRAs meet with council officers 4 times a year to talk about issues, upcoming changes and report incidents that impact the estate.

If you would like to start a tenants and residents association for your estate, email engagement@enfield.gov.uk.

‘Friends of your estate’ groups

‘Friends of’ groups give residents a chance to meet with their officers where there is no tenants' and residents' association set up. The meetings are a chance to meet with council officers as well as fellow residents.

These meetings can be arranged every 6 months. The meetings will talk about issues on the estate, upcoming changes and report any incidents that impact the estate.

If you would like to start a ‘Friends of’ group for your estate, email engagement@enfield.gov.uk.

Leaseholder Forum

The Leaseholder Forum is an independent group that represents all leaseholders in Enfield Council properties and freeholders who pay service charges to Enfield Council. The main goals of the forum are to:

• improve communication and build a strong partnership between us
• give you a chance to share your thoughts on the services you receive and the policies that affect you
• enhance the quality of our services by understanding our shared issues and needs better
• review and discuss how well services are performing and suggest improvements when needed
• talk about plans for service improvements and provide updates on scheduled maintenance and construction work

The meetings are held online through Teams.

To join the mailing list, email engagement@enfield.gov.uk.

Meeting dates

Meetings will be held on the following dates:

• Monday 13 October 2025
• Tuesday 16 June 2026

Walkabouts

Estate walkabouts are a chance for you to meet the housing officers and caretaking managers responsible for your estate. They are there to listen to and address any concerns you may have.

Housing information

View information for the management of your home:

• Become a damp buster (PDF, 3200 KB) – follow our top tips for fighting damp and mould in your home
• Stop pigeons (PDF, 99.79 KB) – for tips on how to prevent pigeons from roosting or nesting on your balcony and railings
• Pet policy (PDF, 186.31 KB) – this sets out our approach to managing pet ownership within your home
• Exeter Road newsletter (PDF, 243.8 KB) – Heating Improvement Project

How to get in touch

If you would like to be involved in the community, or have more questions about council housing engagement, email our team at engagement@enfield.gov.uk.

We always aim to deliver a positive customer experience, but things do sometimes go wrong. When this happens and you want us to do something about it, please let us know.

If you think we have done a great job, we would like to know that as well, so we can pass this on to the people who have delivered that service. Compliments can be made by using your Enfield Connected account.

Consultations

To share your views on the council’s proposals, ideas and services, or find out about previous consultations and engagement activity, visit our Have your say page.

Community events

'On Your Doorstep' events 2025

The 'On Your Doorstep' events give residents a chance to meet and talk to council officers from Housing Services. At these events, you can find:

• Housing team
• Repairs team
• Communal Services (caretaking)
• local Safer Neighbourhood teams (Police)
• Engagement Team
• local councillors
• facility to dispose of small electrical items or textiles

During the events, residents can talk directly to officers about issues they have at home or on their estate. The Engagement team will work with these services to help resolve those issues. These events are a good opportunity for us to address issues and improve resident satisfaction and our overall performance. To achieve this, officers will complete a customer satisfaction survey with residents to ask them about their experience of being a council tenant or leaseholder, their views on community safety and their satisfaction with specific council services.

These events were a real success and well attended last year. We were pleased with the positive feedback received. If you would like more information, please do not hesitate to email engagement@enfield.gov.uk.

All events are from 11am to 2pm.