Get involved

Resident involvement activities

Our Council Housing Resident Involvement Strategy 2026-2029 (PDF, 827.44 KB) sets out how we plan to make it easier and more worthwhile for you to get involved in your community.

• Involving you more - we will get better at working with you and making sure everyone at the council listens to what you have to say
• Better communication - we will share information in ways that work best for you, using the methods you prefer
• More ways to join in - we will make sure there are different ways for you to get involved, share ideas, and give feedback to help us improve
• Improving neighbourhoods - we will work with you to understand what matters most to you and help make your neighbourhood better
• Making a difference - we will encourage you to help shape and improve Council Housing services by working with us

The strategy aims to help us reach all of our residents and work with them to improve services and find solutions to challenges they may face.

Join The Enfield 500

The Enfield 500 is an online resident engagement group set up by Enfield Council. It is for council tenants and leaseholders. It brings residents together to

• give feedback
• take part in consultations
• help shape housing services and local decisions

For more information, see The Enfield 500.

Tenants and residents associations

Tenants and residents associations (TRAs) are groups of residents who volunteer to represent the views and interests of everyone living on their estate.

A TRA gives residents more say in how their estate is run and allows them to work with the council to find solutions to problems affecting their area. They can also be a way to organise events and activities for all residents to enjoy. Constituted TRA groups receive a £300 grant each year.

TRAs meet with council officers 4 times a year to talk about issues, upcoming changes and report incidents that impact the estate.

If you would like to start a tenants and residents association for your estate, email engagement@enfield.gov.uk.

‘Friends of your estate’ groups

‘Friends of’ groups give residents a chance to meet council officers when there is no tenants' and residents' association. These meetings are also a chance to meet other residents.

Meetings can be arranged every 6 months. They cover issues on the estate, upcoming changes and any incidents that affect the estate.

If you would like to start a ‘Friends of’ group for your estate, email engagement@enfield.gov.uk.

Sheltered Housing Forum

The Sheltered Housing Forum is a regular meeting for residents and staff in our sheltered housing schemes. It gives everyone a chance to share ideas, work together and make decisions.

Sometimes external stakeholders also take part.

Key objectives

Resident engagement

• Have your say on issues that affect your home and communal areas
• Share feedback on services, maintenance, and support

Information sharing

• Get updates on policies, safety procedures and upcoming changes
• Hear about community activities, and health and wellbeing events

Service improvement

• Discuss housing management, repairs and support services
• Identify areas for improvement and agree action plans

Community building

• Help reduce isolation and build a sense of community
• Promote social activities and mutual support

Accountability and transparency

• Make sure housing providers are accountable for service delivery
• Monitor performance and raise concerns

When and where

Forums take place 3 times a year. Transport is available if needed.

Next meetings:

• 16 July 2026
• 18 December 2026

Time: 12 noon to 2:30pm

Venue: Green Towers, Plevna Road, Edmonton, N9 0BU

For more information, email engagement@enfield.gov.uk.

Previous meeting minutes

View the Sheltered Housing Forum meeting minutes, 30 October 2025 (PDF, 190.5 KB).

Leaseholder Forum

The Leaseholder Forum is an independent group that represents all leaseholders in Enfield Council properties and freeholders who pay service charges to Enfield Council.

What the forum does:

• Improve communication and build a strong partnership between us
• Give you a chance to share your views on services and policies that affect you
• Enhance service quality by understanding shared issues and needs better
• Review how well services are performing and suggest improvements
• Talk about plans for service improvements and provide updates on maintenance and construction work

Meetings

Meetings are held online through Microsoft Teams.

Next meeting

New dates will be soon confirmed.

To join the mailing list, email engagement@enfield.gov.uk.

More information

For further details on leasehold services, see leaseholders.

Estate Walkabouts - meet your council team

What are estate walkabouts?

Estate walkabouts are organised visits around your estate where residents, councillors, and council officers come together to discuss local issues and improvements.

Why attend?

• Share your views and concerns about your estate
• Meet your local councillors and housing officers
• Highlight issues such as repairs, cleaning, safety, and grounds
• Help shape improvements in your neighbourhood

Who will be there?

• Residents (tenants and leaseholders)
• Ward councillors
• Housing Officers
• Resident Liaison and Engagement Team
• Other council teams (for example, repairs, caretaking, community safety)

What happens on the day?

• We walk around the estate together
• You can raise issues and point out concerns directly
• Actions and priorities are discussed on-site

Walkabouts usually take place during the week and last around 90 minutes.

Why it matters

Estate walkabouts give you a real voice in improving your estate and help the council respond to issues quickly and effectively.

Have your say – join your next estate walkabout.

For more information, contact your Housing Officer.

Housing information

Guidance to help manage your home

• Become a damp buster (PDF, 3200 KB) – follow our top tips to fight damp and mould in your home
• Stop pigeons (PDF, 99.79 KB) – learn how to prevent pigeons from roosting or nesting on your balcony and railings
• Pet policy (PDF, 186.31 KB) – read our approach to managing pet ownership in your home

Guidance to attend Microsoft Teams webinars

• Microsoft Teams webinar user guide (PDF, 115.18 KB)

For more information on housing, see council housing.

How to get in touch

If you want to get involved in the community, or have questions about council housing engagement, email engagement@enfield.gov.uk.

We aim to give you a positive experience, but sometimes things go wrong. If that happens and you want us to do something about it, please let us know.

If you think we've done a great job, we would like to hear that too. We will pass your compliment on to the people who delivered the service.

You can give compliments through your Enfield Connected account. To make a compliment, see feedback and complaints.

Consultations

Share your views on the council’s proposals, ideas and services. You can also find details of previous consultations and engagement activity.

Visit our Have your say page.

Community events

On Your Doorstep Events

“On Your Doorstep” events are community drop-in sessions organised by Enfield Council’s Resident Liaison and Engagement Team.

They take place on local estates and give residents the opportunity to:

• meet council officers
• raise concerns
• access information on services
• share feedback directly

The events bring together housing, repairs, caretaking, and local safety teams to help resolve issues and improve services. The events also encourage residents to have a voice in their community.