Customer Voice
The Customer Voice meets monthly, through online and face-to-face meetings with managers, heads of departments and other council officers.
The meetings are to talk about current performance, policies and anything that may be coming soon that could affect your housing service.
All meetings are held on Wednesdays at 6:45pm on the following dates:
- 20 March 2024
- 17 April 2024
- 15 May 2024
- 19 June 2024
- 17 July 2024
- 18 September 2024
- 16 October 2024
- 20 November 2024
- 22 January 2025
- 19 February 2025
- 19 March 2025
If you would like to learn more about the Customer Voice, email engagement@enfield.gov.uk.
Tenants and residents associations
Tenants and residents associations (TRAs) are groups of residents who volunteer to represent the views and interests of everyone living on their estate.
A TRA gives residents more say in how their estate is run and allows them to work with the council to find solutions to problems affecting their area. They can also be a way to organise events and activities for all residents to enjoy. Constituted TRA groups receive a £300 grant each year.
TRAs meet with council officers 4 times a year to talk about issues, upcoming changes and report incidents that impact the estate.
If you would like to start a tenants and residents association for your estate, email engagement@enfield.gov.uk.
Ward | Tenants and residents association |
---|---|
Cockfosters | Buckfast House Chaddlewood Merryhills Court The Poplars |
Edmonton Green | Rushleigh House |
Haselbury | Walmer House |
Ponders End | Dujardin Mews The Elements |
Southbury | Ayley Croft |
Upper Edmonton | Joyce and Snells Scott House |
My Home conferences
Come and join us and your fellow residents at our residents’ conferences for 2024:
- The Tenants' Conference - Saturday 15 June 2024, 11am to 3pm
- The Leaseholders' Conference - Saturday 6 July 2024, 11am to 3pm
Venue:
Oasis Hadley Academy
143 South Street
Enfield
EN3 4PX
Discuss some of the council services which affect you and your home, such as our repairs service, housing advice, caretaking and waste services.
For more details of how to take part in these events, email myhome@enfield.gov.uk and tell us what conference you would like to attend. Or call the conference booking line 020 8132 0799, where you will hear an answerphone message asking you to leave your name and number for a call back. We will aim to call you back within 2 working days to discuss the events and your booking with you.
We look forward to you joining us at the conferences.
Housing information
View information for the management of your home:
- Become a Damp Buster (PDF, 3200 KB) - follow our top tips for fighting damp and mould in your home
- Stop pigeons (PDF, 99.79 KB) - for simple tips on how to prevent pigeons from roosting or nesting on your balcony and railings
- Pet policy (PDF, 186.31 KB) - this sets out our approach to managing pet ownership within your home
Walkabouts
Estate walkabouts give you a chance to meet the housing officers and caretaking managers who are responsible for your estate. The officers are there to address your concerns.
Location | Date | Time | Meeting point | Ward |
---|---|---|---|---|
Avenues Estate, Roman Way and Erminside | 24 January 2024 | 9am | Roman Way car park | Southbury |
Alma Estate | 31 January 2024 | 9:30am | Main entrance Peregrine Point | Ponders End |
Exeter Road | 7 February 2024 | 12:30pm | Main entrance Tiverton House | Brimsdown |
Burncroft Avenue | 14 February 2024 | 12:30pm | 70 Burncroft Avenue | Brimsdown |
Electric Quarter | 21 February 2024 | 9:30am | Outside Ponders End library | Ponders End |
St. Mary's, St. Josephs and Emsworth Close | 6 March 2024 | 11am | St. Mary's communal car park | Jubilee |
London Road | 13 March 2024 | 11am | 88 London Road | Town |
Elsinge Estate | 20 March 2024 | 11am | Kempe Hall | Bullsmoor |
Fore Street | 8 May 2024 | 4pm | Main Entrance Chiltern House | Edmonton Green |
Cumberland House, Graham House, Bounces Road, Walbrook House and Goodwin House | 15 May 2024 | 11am | Main entrance Cumberland House | Lower Edmonton |
Lytchet Way and Moorfield Road | 22 May 2024 | 9am | 1 Lytchet Way | Carterhatch |
Potters Bar | 29 May 2024 | 11am | 1 Ashwood Road | Potters Bar |
The Shires | 5 June 2024 | 4pm | Main entrance Cheshire House | Edmonton Green |
Whitefield's Estate | 12 June 2024 | 11am | Flamstead End Community Hall car park | Broxbourne |
Jackson and Swinson | 19 June 2024 | 11am | Main entrance Jackson House | New Southgate |
Merryhills Court | 25 June 2024 | 11am | Merryhills Court car park | Cockfosters |
Exeter Road | 26 June 2024 | 12:30pm | Main entrance Honiton House | Brimsdown |
Beale Close | 3 July 2024 | 11am | In car park | Bowes |
Bliss and Purcell | 10 July 2024 | 11am | Main entrance Bliss House | Whitewebbs |
Ayley Croft | 24 July 2024 | 9am | Main entrance Bonington House | Southbury |
Fore Street | 31 July 2024 | 4pm | Main entrance Chiltern House | Edmonton Green |
Joyce and Snells | 7 August 2024 | 11am | Boundary Hall | Upper Edmonton |
Ashridge Court | 8 August 2024 | 11am | Ashridge Court car park | Oakwood |
Welch, Woolpack, Dorset and Keys | 15 August 2024 | 11am | Main entrance Dorset House | Enfield Lock |
Klinger Estate | 22 August 2024 | 11am | 1 Copperfield Mews | Haselbury |
Bycullah Road | 29 August 2024 | 11am | 13 Bycullah Road | Ridgeway |
‘Friends of’ groups
‘Friends of’ groups give residents a chance to meet with their officers where there is no tenants' and residents' association set up. The meetings are a chance to meet with council officers as well as fellow residents.
These meetings can be arranged every 6 months. The meetings will talk about issues on the estate, upcoming changes and report any incidents that impact the estate.
If you would like to start a ‘Friends of’ group for your estate, email engagement@enfield.gov.uk.
Ward | ‘Friends of’ groups |
---|---|
Brimsdown | Exeter Road |
Carterhatch | Larksfield Grove |
Cockfosters | Chaddlewood |
Edmonton Green | The Shires |
Jubilee |
St. Mary's St. Joseph's Emsworth Close |
New Southgate | Jackson and Swinson |
Oakwood | Ashridge Court |
Southbury | Avenues Estate |
Southgate | Welham Road |
Whitewebbs | Four Hills |
Leaseholder Forum
The Leaseholders Forum takes place once every quarter. It is a chance for council leaseholders to be informed of any changes that may affect them.
The meetings take place on Teams. To join the mailing list, email engagement@enfield.gov.uk.
Meeting dates
Meetings will be held on the following dates:
- 21 October 2024
- 17 February 2025
Free Easter events 2024
Join in the fun.
We are holding 4 free Easter events.
Come along and make Easter hats. There will also be arts and crafts, bouncy castle and light refreshments for everyone.
For more information, email engagement@enfield.gov.uk.
Location | Date | Time |
---|---|---|
Scott House Estate Angel Community Centre Raynham Road N18 2SJ | 3 April 2024 | 11am to 2pm |
Lytchett Way Estate Enfield EN3 5XU (Outside green space) | 4 April 2024 | 11am to 2pm |
Klinger Estate Klinger Large Community Hall 41 Copperfield Mews Edmonton N18 1PF (Off Dickens Lane, off Tanners End Lane) | 8 April 2024 | 11am to 2pm |
Whitefield’s Estate Flamstead End Hall Albermarle Avenue Cheshunt EN8 0EY (Outside green space) | 10 April 2024 | 11am to 2pm |
‘On your doorstep’ events
On your doorstep events take place on council estates around the borough. They are a chance to meet officers to talk about any issues on your estate.
For more information, email engagement@enfield.gov.uk.
Site | Date | Time |
---|---|---|
Ayley Croft Estate Bush Hill Park EN1 1XS (Opposite Community Hall) | 28 May 2024 | 11am to 2pm |
Electric Quarter Estate 219-221 High Street Ponders End EN3 4DX (Next to library) | 30 May 2024 | 11am to 2pm |
Joyce and Snell's 'Summer Fun Day' Boundary Hall Snells Park Edmonton N18 2SY | 13 July 2024 | 11am to 3pm |
Four Hills Estate Brigadier Hill (off Cedar Road) Enfield EN2 0TN (Next to the Community Hall) | 25 July 2024 | 11am to 2pm |
Beale Close Estate London N13 6DH (Outside green space) | 29 July 2024 | 11am to 2pm |
St. Mary’s, St. Joseph’s and Emsworth Close Estate London N9 8NN (Outside green space, near to 69-99) | 30 July 2024 | 11am to 2pm |
Avenues Estate Main Avenue Enfield EN1 1DS (Next to Wheatsheaf Hall) | 1 August 2024 | 11am to 2pm |
Fore Street Estate Chiltern House Beaconsfield Road London N9 0DY (Outside green space) | 5 August 2024 | 11am to 2pm |
Klinger Estate Statham Grove London N18 1RE (Outside green space) | 6 August 2024 | 11am to 2pm |
Whitefield’s Estate Flamstead End Hall Albermarle Avenue Cheshunt EN8 0EY (Outside green space) | 13 August 2024 | 11am to 2pm |
Ashwood Estate Ashwood Road Potters Bar EN6 2QE (Outside green space) | 14 August 2024 | 11am to 2pm |
Exeter Road Estate Enfield EN3 7TR (Outside green space) | 20 August 2024 | 11am to 2pm |
Kempe/Elsinge Estate Kempe Road Enfield EN1 4QS (Outside green space) | 21 August 2024 | 11am to 2pm |
Alma Estate South Street Enfield EN3 4PX (Next to Ponders End Youth Centre) | 27 August 2024 | 11am to 2pm |
Lytchett Way Estate Enfield EN3 5XU (Outside green space) | 28 August 2024 | 11am to 2pm |
How to get in touch
If you would like to be involved in the community, or have more questions about council housing engagement, email our team at engagement@enfield.gov.uk.
We always aim to deliver a positive customer experience, but things do sometimes go wrong. When this happens and you want us to do something about it, please let us know.
If you think we have done a great job, we would like to know that as well, so we can pass this on to the people who have delivered that service. Compliments can be made by using your Enfield Connected account.