- Customer Voice
- Tenants' and residents' associations
- My Home conferences
- Housing information
- 'Friends of' groups
- Leaseholder Forum
- 'On your doorstop' events
- How to get in touch
The Customer Voice meets monthly, through online and face-to-face meetings with managers, heads of departments and other council officers.
The meetings are to talk about current performance, policies and anything that may be coming soon that could affect your housing service.
Tenants' and residents' associations
A tenants' and residents' association (TRA) can be set up by residents living on an estate who come together to make their area a better place to live.
A TRA gives residents more say in how their estate is run and allows them to work with the council to find solutions to problems affecting their area. They can also be a way to organise events and activities for all residents to enjoy. Constituted TRA groups receive a £300 grant each year.
TRAs meet with council officers 4 times a year to talk about issues, upcoming changes and report incidents that impact the estate.
If you would like to start a tenants' and residents' association for your estate, email email@example.com.
|Ward||Tenants' and residents' association|
|Edmonton Green||Rushleigh House|
My Home conferences
Dates for your diary
- Tenants' conference, Saturday 8 July
- Leaseholders' conference, Saturday 19 September
Meet your council housing teams and join us for a great day that includes a free lunch and a prize draw at Green Towers Community Centre, 7 Plevna Rd, London, N9 0BU.
If you're interested in receiving more details or to book your place, email firstname.lastname@example.org.
View information for the management of your home:
- Become a Damp Buster (PDF, 3200 KB) - follow our top tips for fighting damp and mould in your home
- Stop pigeons (PDF, 99.79 KB) - for simple tips on how to prevent pigeons from roosting or nesting on your balcony and railings
Estate walkabouts give you a chance to meet the housing officers and caretaking managers who are responsible for your estate. The officers are there to address your concerns.
|Alma Estate||21 March 2023||9:30||Main entrance Peregrine Point||Ponders End|
|Avenues Estate||23 March 2023||9am||1 Hadrians Ride||Southbury|
|Crawford Gardens||30 March 2023||11am||70 Crawford Gardens||Highfield|
|Burncroft Avenue||11 April 2023||12:30pm||70 Burncroft Avenue||Brimsdown|
|Exeter Road||13 April 2023||12:30pm||Main entrance Tiverton House||Brimsdown|
|Four Hills Estate||20 April 2023||11am||Main entrance Picardy Road||Whitewebbs|
|Jeremys Green||25 April 2023||4pm||1 Jeremys Green||Edmonton Green|
|Cumberland Road, Graham House, Walbrook House, Goodwin House, Bounces Road, Newdales Close, Osward Place and Barrowfield Close||2 May 2023||11am||Main entrance Cumberland House||Lower Edmonton|
|Lytchet Way and Moorfield Road||9 May 2023||9am||1 Lytchet Way||Carterhatch|
|Potters Bar||16 May 2023||11am||1 Ashwood Road||Potters Bar|
|The Shires||18 May 2023||4pm||Main Entrance Cheshire House||Edmonton Green|
|Whitefield's Estate||23 May 2023||11am||Flamstead End Community Hall Car Park||Broxbourne|
Jackson and Swinson
|30 May 2023||11am||Main entrance Jackson House||New Southgate|
|Exeter Road||7 June 2023||12:30||Main entrance Honiton House||Brimsdown|
|Fore Street||13 June 2023||4pm||Main entrance Chiltern House||Edmonton Green|
|Merryhills Court||20 June 2023||11am||Merryhills Court car park||Cockfosters|
|Ashridge Court||27 June 2023||11am||Ashridge Court car park||Oakwood|
|Ayley Croft||4 July 2023||9am||Main Entrance Bonington House||Southbury|
|Myrtle Road||11 July 2023||11am||Myrtle Road||Palmers Green|
|Fore Street||18 July 2023||4pm||Main Entrance Chiltern House||Edmonton Green|
|Joyce and Snells||27 July 2023||11am||Boundary Hall||Upper Edmonton|
|Kettering Road||1 August 2023||11am||Main Entrance Dorset House||Enfield Lock|
|Klinger Estate (including Copperfield, Pickwick Mews, Dorrit Mews and Tanners End Lane)||3 August 2023||11am||1 Copperfield Mews||Haselbury|
|Bycullah Road||7 August 2023||11am||13 Bycullah Road||Ridgeway|
|New Avenues Estate||10 August 2023||11am||Car park||Southgate|
|Beale Close||16 August 2023||11am||In the car park||Bowes|
|St. Mary's, St. Josephs and Emsworth Close||24 August 2023||11am||St. Mary's communal car park||Jubilee|
|Electric Quarter||30 August 2023||9:30am||Outside Ponders End library||Ponders End|
|21-25 Sydney Road||31 August 2023||11am||21 Sydney Road||Grange Park|
'Friends of' groups
'Friends of' groups give residents a chance to meet with their officers where there is no tenants' and residents' association set up. The meetings are a chance to meet with council officers as well as fellow residents.
These meetings can be arranged every 6 months. The meetings will talk about issues on the estate, upcoming changes and report any incidents that impact the estate.
If you would like to start a 'Friends of' group for your estate, email email@example.com.
Ward 'Friends of' groups
- Ashridge Close - Southgate
- Exeter Road - Brimsdown
- Fore Street - Edmonton Green
- Jasper's Close - Carterhatch
- St Mary's, St Josephs and Emsworth Close - Jubilee
- The Shires - Edmonton Green
- Welham Road - Southgate
- Whitefields Estate - Broxbourne
The Leaseholders Forum takes place once every quarter. It is a chance for council leaseholders to be informed of any changes that may affect them.
The meetings take place on Teams. To join the mailing list, email firstname.lastname@example.org.
Dates for the 2023 meetings:
- 19 June 2023
- 11 September 2023
- 4 December 2023
'On your doorstop' events
On your doorstep events take place on council estates around the borough. They are a chance to meet officers to talk about any issues on your estate. For more information, email email@example.com.
|Beale Close||3 April 2023||11am to 2pm||Bowes|
|Electric Quarter||22 April 2023||11am to 2pm||Ponders End|
|Four Hills||30 May 2023||11am to 2pm||Whitewebbs|
|Ayley Croft||1 June 2023||11am to 2pm||Southbury|
|Avenues Estate||25 July 2023||11am to 2pm||Southbury|
|Fore Street, Edmonton Estate||27 July 2023||11am to 2pm||Edmonton Green|
|Kettering Road||1 August 2023||11am to 2pm||Enfield Lock|
|Klinger Estate||3 August 2023||11am to 2pm||Haselbury|
|Whitefields||8 August 2023||11am to 2pm||Out of borough|
|Potters Bar (Ashwood)||10 August 2023||11am to 2pm||Out of borough|
|Exeter Road||22 August 2023||11am to 2pm||Brimsdown|
|Brookbank/Dendridge/Auckland Close||24 August 2023||11am to 2pm||Bullsmoor|
|Lytchett Way||29 August 2023||11am to 2pm||Carterhatch|
How to get in touch
If you would like to be involved in the community, or have more questions about council housing engagement, email our team at firstname.lastname@example.org.
We always aim to deliver a positive customer experience, but things do sometimes go wrong. When this happens and you want us to do something about it, please let us know.
If you think we have done a great job, we would like to know that as well, so we can pass this on to the people who have delivered that service. Compliments can be made by using your Enfield Connected account.