Customer Voice
The Customer Voice meets monthly, through online and face-to-face meetings with managers, department heads and other council officers.
The meetings discuss current performance, policies and upcoming changes that might affect your housing service.
All meetings are on Wednesdays at 6:45pm on the following dates:
- 22 January 2025
- 19 February 2025
- 19 March 2025
If you would like to learn more about the Customer Voice, email engagement@enfield.gov.uk.
The Enfield 500
The Enfield 500 is a residents’ advisory and consultation group for council tenants and leaseholders. It ensures that residents’ views and priorities shape the planning, design and delivery of services.
Each month, members receive an email asking if they want to get involved in a particular issue. This could be giving feedback on a leaflet, commenting on a policy or completing a survey.
Membership is flexible and online only, so you can choose when and what to get involved in. You can participate as much or as little as you want, and leave whenever you wish.
We will continue to email you every month until you ask us to stop, and new members can join at any time.
View Enfield 500 News Bulletin November 2024 (PDF, 172.8 KB).
For any enquiries, please email enfield500@enfield.gov.uk.
Resident Involvement Strategy
Our Council Housing Resident Involvement Strategy 2022-2025 (PDF, 2043.76 KB) sets out how we want to make it easier and more valuable for you to be involved in helping your community.
- Involving you more - we will get better at working with you and making sure everyone at the council listens to what you have to say
- Better communication - we will share information in ways that work best for you, using the methods you prefer
- More ways to join in - we will make sure there are different ways for you to get involved, share ideas, and give feedback to help us improve
- Improving neighborhoods - we will work with you to understand what matters most to you and help make your neighborhood better
- Making a difference - we will encourage you to help shape and improve Council Housing services by working with us
Tenants and residents associations
Tenants and residents associations (TRAs) are groups of residents who volunteer to represent the views and interests of everyone living on their estate.
A TRA gives residents more say in how their estate is run and allows them to work with the council to find solutions to problems affecting their area. They can also be a way to organise events and activities for all residents to enjoy. Constituted TRA groups receive a £300 grant each year.
TRAs meet with council officers 4 times a year to talk about issues, upcoming changes and report incidents that impact the estate.
If you would like to start a tenants and residents association for your estate, email engagement@enfield.gov.uk.
| Ward | Tenants and residents association |
|---|---|
| Cockfosters |
Buckfast House Chaddlewood Merryhills Court The Poplars |
| Edmonton Green | Rushleigh House |
| Haselbury | Walmer House |
Ponders End | The Elements |
| Southbury | Ayley Croft |
Upper Edmonton |
Joyce and Snells Scott House |
‘Friends of’ groups
‘Friends of’ groups give residents a chance to meet with their officers where there is no tenants' and residents' association set up. The meetings are a chance to meet with council officers as well as fellow residents.
These meetings can be arranged every 6 months. The meetings will talk about issues on the estate, upcoming changes and report any incidents that impact the estate.
If you would like to start a ‘Friends of’ group for your estate, email engagement@enfield.gov.uk.
| Ward | ‘Friends of’ groups |
|---|---|
| Brimsdown | Exeter Road |
| Carterhatch | Larksfield Grove |
| Cockfosters | Chaddlewood |
| New Southgate | Jackson and Swinson |
| Oakwood | Ashridge Court |
| Ponders End | Dujardin Mews |
| Southbury | Avenues Estate |
| Southgate | Welham Road |
| Whitewebbs | Four Hills |
Leaseholder Forum
The Leaseholders Forum takes place once every quarter. It is a chance for council leaseholders to be informed of any changes that may affect them.
The meetings take place on Teams.
To join the mailing list, email engagement@enfield.gov.uk.
Meeting dates
Meetings will be held on the following dates:
- Monday 10 February 2025
- Monday 9 June 2025
- Monday 13 October 2025
Walkabouts
Estate walkabouts are a chance for you to meet the housing officers and caretaking managers responsible for your estate. They are there to listen to and address any concerns you may have.
| Location | Date | Time | Meeting point | Ward |
|---|---|---|---|---|
| Fore Street | 10 December 2024 | 11am | Main entrance Chiltern House | Edmonton Green |
| Cumberland, Graham Houses and Bounces Road, Walbrook and Goodwin House | 12 December 2024 | 11am | Main entrance Cumberland House | Lower Edmonton |
| New Avenues Estate | 7 January 2025 | 11am | Car park | Southgate |
| Four Hills Estate | 9 January 2025 | 11am | Main entrance Picardy House | Whitewebbs |
| Jeremys Green | 14 January 2025 | 11am | 1 Jeremys Green | Edmonton Green |
| Kennedy Avenue Flats | 16 January 2025 | 9:30am | Outside block with number 54 | Ponders End |
| Avenues Estate, Roman Way and Erminside | 21 January 2025 | 11am | Roman Way car park | Southbury |
| Alma Estate | 23 January 2025 | 9:30am | Main entrance Peregrine Point | Ponders End |
| Exeter Road | 28 January 2025 | 12:30pm | Main entrance Tiverton House | Brimsdown |
| Whitefield's Estate | 30 January 2025 | 11am | Flamstead End Community Hall car park | Out of borough (Broxbourne) |
| Lytchet Way and Moorfield Road | 4 February 2025 | 11am | 1 Lytchet Way | Carterhatch |
| Potters Bar | 6 February 2025 | 11am | 1 Ashwood Road | Out of borough (Potters Bar) |
| Jackson and Swinson | 11 February 2025 | 11am | Main entrance Jackson House | New Southgate |
| The Shires | 13 February 2025 | 11am | Main entrance Chesire House | Edmonton Green |
| Electric Quarter | 18 February 2025 | 9:30am | Outside Ponders End Library | Ponders End |
| Merryhills Court | 20 February 2025 | 11am | Merryhills Court car park | Cockfosters |
| Kettering Road | 25 February 2025 | 11am | Main entrance Welch House | Enfield Lock |
| Beale Close | 27 February 2025 | 11am | In car park | Bowes |
| Bliss and Purcell | 4 March 2025 | 11am | Main entrance Bliss House | Whitewebbs |
| Ayley Croft | 6 March 2025 | 11am | Main entrance Bonington House | Southbury |
| St. Mary's, St. Josephs and Emsworth Close | 11 March 2025 | 11am | Communal car park St. Mary's | Jubilee |
| Fore Street | 13 March 2025 | 11am | Main entrance Chiltern House | Edmonton Green |
| Channel Islands | 19 March 2025 | 12:30pm | Guernsey House | Brimsdown |
| Ashridge Court | 18 March 2025 | 11am | Ashridge Court car park | Oakwood |
| Joyce and Snells | 20 March 2025 | 11am | Boundary Hall | Upper Edmonton |
| Klinger Estate | 25 March 2025 | 11am | 1 Copperfield Mews | Haselbury |
| Burncroft Avenue | 27 March 2025 | 12:30pm | 70 Burncroft Avenue | Brimsdown |
| Exeter Road | 26 March 2025 | 11am | Main entrance Honiton House | Brimsdown |
Housing information
View information for the management of your home:
- Become a damp buster (PDF, 3200 KB) – follow our top tips for fighting damp and mould in your home
- Stop pigeons (PDF, 99.79 KB) – for tips on how to prevent pigeons from roosting or nesting on your balcony and railings
- Pet policy (PDF, 186.31 KB) – this sets out our approach to managing pet ownership within your home
- Exeter Road newsletter (PDF, 243.8 KB) – Heating Improvement Project
How to get in touch
If you would like to be involved in the community, or have more questions about council housing engagement, email our team at engagement@enfield.gov.uk.
We always aim to deliver a positive customer experience, but things do sometimes go wrong. When this happens and you want us to do something about it, please let us know.
If you think we have done a great job, we would like to know that as well, so we can pass this on to the people who have delivered that service. Compliments can be made by using your Enfield Connected account.