How we calculate your business rates bill

We collect business rates to help pay towards the cost of local services. If you have a non-domestic property we will send you a business rates bill. If we're informed of a change of liability (for example a new occupier or any other relevant change in circumstances) we will aim to send you an amended bill within 14 working days.

For more information on business rates and how your bill is worked out, read our explanatory notes or visit GOV.UK - business rates.

For more information about your property valuation or to appeal the rateable value, visit the Valuation Office Agency. You will still need to pay your business rates during a valuation appeal.

If you disagree with any other aspect of your bill, for example an incorrect start date or inaccurate name, you can email Make sure the subject of your email includes your business rates account number inside angled brackets, for example, <XXXXXXXXX>. Your account number will be on your business rates bill and starts with a 4. We aim to respond within 14 working days.

Alternatively, call us on 020 8379 4766, Monday to Friday from 8:30am to 4:30pm.

For information, business rates relief page or, for information on revaluation, visit GOV.UK - business rates revaluation.

Council news directly to you

The latest news in your inbox every week. Council news, community updates, local events and more.

Sign up Sign up