If it is an emergency such as a fire, please dial 999 immediately.

You should report gas leaks immediately by calling the National Gas Emergency Service on 0800 111999.

You should report burst mains water pipes to Thames water on 0800 316 9800.

Please inform us via 020 3880 2125 once you have reported the issue to the appropriate emergency services.

Emergency repairs

An emergency repair is when there is an immediate danger to health or safety. We will attend within 4 hours to make the situation safe. We may need to return to complete the full repair.

All emergencies must be reported by calling 020 3880 2125.

Emergency repairs include:

Repairs you are responsible for:

If you would still like to report a repair, you can use our online form below.

Report a repair