Freedom Pass portal unavailable from 31 August to 15 September
The London Councils Freedom Pass online portal will be unavailable from 5pm on Monday 31 August until 9am on Tuesday 15 September while system are updated.
If possible, please submit any application, replacement request or change of details before 5pm on Monday 31 August.
Existing Freedom Passes can continue to be used as normal, and eligibility for the scheme is not changing.
Applications for new and renewal Disabled Person's Freedom Passes can still be submitted through the Enfield Council website during this period. Applications received during the outage will continue to be assessed. However, where a Freedom Pass needs to be produced, there may be a delay before it can be issued because pass requests cannot be sent to London Councils until the service resumes on 15 September.
Important: Changes for customers moving from a 60+ Oyster card to a Freedom Pass
If you currently hold a 60+ Oyster card, your Freedom Pass will no longer be issued automatically when your Oyster card expires.
You must submit an application for an Older Person's Freedom Pass.
To find out more, visit Freedom Pass – 60 Oyster.
Frequently Asked Questions
Why is the portal unavailable?
The temporary closure is necessary to support the safe transfer of customer records and implementation of a new service.
The programme aims to improve service reliability and customer experience in the longer term.
London Councils and its suppliers are working to minimise disruption to residents.
What happens if I cannot apply before the portal closes?
If you are unable to submit an application before 5pm on Monday 31 August, you will still be able to apply when the service reopens on Tuesday 15 September.
Alternatively, you can download a paper application form and apply by post.
Postal applications received during the closure period will be processed as a priority once the service reopens.
I submitted my application before the portal closed but have not received my pass. What happens?
Applications received before the closure will continue to be assessed.
However, where a Freedom Pass needs to be produced, there may be a delay until the London Councils system becomes available again on 15 September.
Will I lose my entitlement because of the system upgrade?
No.
No one is losing their eligibility for a Freedom Pass as a result of the system upgrade.
However, customers whose pass expires during the closure period may experience a delay in receiving a replacement pass if their application cannot be processed before the system closes.
60+ Oyster to Freedom Pass questions
I thought my Freedom Pass would be issued automatically when my 60+ Oyster card expires.
The process has changed. Customers moving from a 60+ Oyster card to a Freedom Pass must now submit an application for an Older Person's Freedom Pass. We encourage customers to apply as early as possible to avoid any delay.
Why has this changed?
The change is the result of revised data-sharing arrangements with Transport for London, which administers the 60+ Oyster scheme. There has been no change to Freedom Pass eligibility.
What if my 60+ Oyster card expires during the system closure period?
Customers should submit their Freedom Pass application before 5pm on Monday 31 August wherever possible. If an application cannot be submitted before the portal closes, it can be made online once the service reopens on Tuesday 15 September.
Will I lose my eligibility for a Freedom Pass if my 60+ Oyster card expires during the closure?
No. Your eligibility for a Freedom Pass is not affected by the system upgrade. However, if you have not applied before the closure period, there may be a delay in issuing your Freedom Pass until applications can be processed again from 15 September.
Disabled Person's Freedom Pass
A Disabled Person's Freedom Pass allows you free travel across London, and free bus journeys nationally. To apply, you must meet the following criteria:
- Live in Enfield
- Have any statutory disability as listed in the Transport Act 2000
If you meet the criteria and want to apply, you will need to provide:
- proof of identity
- proof of address
- National Insurance Number
- a passport-sized photo
- proof of any benefits you receive
All evidence can be emailed to ctravel@enfield.gov.uk. When contacting us, please quote your unique reference number displayed on your acknowledgment email.
Your application might take longer to process if it needs to be sent to our expert assessors who are medically qualified. This additional length of time will depend on the evidence you provide and any further evidence we need to see.
We will contact you if we require further information to process your application.
We are experiencing higher than usual demand. Your application is important to us, and we thank you for your patience.
If you are under 18, you are automatically entitled to free or discounted travel. For more information, visit TFL - Freedom Pass.
London Councils has reported to the National Cyber Security Centre a fake website that will charge you for your Freedom Pass Application. There is no charge except for a Replacement Freedom Pass, so please do not use any other link apart from the links below.
Apply for a Disabled Person's Freedom Pass
Help to complete the application
If you're unable to complete the online application form, you can get help by visiting Enfield Town or Edmonton Green libraries. You can also contact Customer Services on 020 8379 1000 to arrange for Concessionary Travel to phone you back within 48 hours to help with completing the form.
Disabled Person’s Freedom Pass renewals – 2026
We may contact you if your Disabled Person’s Freedom Pass expires on 31 March 2026. If you do not reapply or provide the requested evidence, we will assume you no longer require a Freedom Pass.
Renew a Disabled Person's Freedom Pass
Reporting a problem with your pass
If you have a Disabled Person's Freedom Pass or an Older Person's Freedom Pass, you must inform London Councils if your pass:
- has been lost or stolen – this must be reported to the Police to get a crime reference number
- is faulty or has stopped working – you will be charged £15 to replace a faulty, lost or damaged pass
- if you change your name or address – this service is free
If you have any enquiries about replacing your pass, you can call the Freedom Pass helpline on 0300 330 1433, or email info@freedompass.org.
Older Person's Freedom Pass
An Older Person's Freedom Pass provides free travel across London, free bus journeys nationally and is administered through London Councils. To be eligible you must be over 66. For more information and to apply, visit London Councils - Freedom Pass.
If you have any enquiries about your Older Person’s Freedom Pass, you can call the Freedom Pass helpline on 0300 330 1433, or email info@freedompass.org.
60+ London Oyster photocard
If you are over 60, but not yet eligible for an Older Person's Freedom Pass, you can apply for a 60+ London Oyster photocard. This is administered by Transport for London. For more information and to apply, visit TFL – photocard.