How to get help if you are sleeping rough
If you have nowhere else to live, please contact us for homelessness help.
Help a rough sleeper by making a StreetLink alert
Have you seen an adult (18 years or older) who is sleeping rough? To help connect them to support services, please make an alert via StreetLink.
This is especially important when it is severely cold. Rough sleepers are offered emergency accommodation when the temperature is zero degrees Celsius or below overnight.
What is StreetLink?
StreetLink is a notification system. It does not directly provide accommodation.
Your alert helps our outreach teams go to people in need. We support them to access the right services and move away from homelessness.
Here’s how it works:
- You send a StreetLink alert
- A message with details from your alert goes to local outreach teams
- Using your alert, an outreach worker (mostly working at night) will try to find the person
- Our outreach team will check the person’s needs, and offer support
Rough sleeping only
To ensure our outreach teams find rough sleepers, please make sure the person is actually sleeping rough before you make a StreetLink alert.
For example, if someone is lying down with blankets or a duvet somewhere public, they might be sleeping rough.
Please do not make a StreetLink alert just because you see someone being anti-social or begging. The person must be sleeping rough.
Call 999 for emergency help
StreetLink is not an emergency service. For medical help, please call 111 or 999.