Homelessness factsheets and other resources

The factsheets and links on this page can help you understand our homelessness policies and support. These resources can guide you, but they are not a substitute for professional advice about your circumstances.

Online housing and homelessness advice

Do you need homelessness help? Please start with our online homelessness self-help tool.

If you are already homeless, find out about getting help if you are homeless.

Our factsheets

Avoid homelessness: advice for private renters (last updated December 2024). This is for people dealing with rent increases. It includes advice on ways to avoid becoming homeless. Avoid homelessness: advice for private renters factsheet (PDF, 207.53 KB)

Help with housing costs: Discretionary Housing Payment (DHP) (last updated December 2024). About applying for, and using DHPs to cover certain kinds of housing costs. Discretionary Housing Payment (DHP) (PDF, 145.66 KB)

Evictions and overcrowding (last updated February 2024). This is for people worried about being evicted. Evictions and overcrowding factsheet (PDF, 212.9 KB)

Moving on from short-term accommodation (last updated February 2024). This answers common questions about our housing placement policy for homeless households. Moving on from short-term accommodation factsheet (PDF, 164.1 KB)

Other resources

Our housing placement policy for homeless households (PDF, 214.18 KB)

Shelter’s housing and homelessness factsheets

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