Enfield Council are required to gather, report and publish Tenant Satisfaction Measures (TSM) data. This allows tenants to have a great transparency about the council's performance.
Last year, we commissioned BMG Research to carry out the survey of residents. Interviews took place in the autumn of 2024. View information about the 2024 to 2025 survey and questionnaire (PDF, 1243.05 KB).
The latest Tenant Satisfaction Measures Survey from Enfield Council, conducted in 2024, shows that housing services are improving. View information about our latest performance.
View the full TSM Survey results (PDF, 230.17 KB) which was submitted to the Regulator for Social Housing in spring 2025.
View previous years:
- Tenant Satisfaction Measures Data 2023-2024 (PDF, 268.22 KB)
- Tenant Satisfaction Measures survey and questionnaire 2023-2024 (PDF, 469.77 KB)
Service improvement plan
The Council Housing Service is dedicated to enhancing its offerings by using performance data and resident feedback to create a robust service improvement work plan. This plan is designed to address areas highlighted by complaints and performance metrics, ensuring a stronger, more responsive service for our residents.
These efforts are part of the Council Housing Service Plan for 2026 to 2027 (PDF, 414.3 KB), which outlines a comprehensive approach to service improvement.
View the full service improvement plan as approved by Full Cabinet.
Complaints
Enfield Council's housing services annual complaints report (PDF, 271.71 KB) was submitted to the Housing Ombudsman in September 2025. Read Cllr Ayten Guzel's response to the report (PDF, 60.26 KB).
The Housing Ombudsman published Enfield's Landlord Performance Report (PDF, 848.73 KB) in September 2025.