Housing repairs-data specific purposes

When processing your personal data, we must tell you what we are doing with it. You have the right to know why we need it, what we’ll do with it and who we are going to share it with. This privacy notice was updated September 2022.

Our contact details

Name: London Borough of Enfield
Address: Civic Centre, Silver Street, London EN1 3XA
Phone number: 020 8379 1000
Email: housingrepairs@enfield.gov.uk

Personal information

The information which you supply to us will be used in order for us to book and then contact you to arrange a repair.

The categories of the information that we collect, process, hold and share include:

Information sharing

The information will be shared with the Council Housing Repairs Team.

The lawful basis on which we use this information

We process your personal information with your consent. This is permitted under Article 6(1)(a) of the UK General Data Protection Regulation.

Your data protection rights

Under data protection law, you have rights, including:

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at placecomplaints@enfield.gov.uk if you wish to make a request.

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office.

Access and storage

Your information is securely stored on our IT systems managed by the London Borough of Enfield. We keep this information for 7 years.

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