Enfield’s concessionary travel service is committed to protecting the privacy and security of your personal information. The privacy notice (below) describes how we collect and use personal information about you. This data is used only for this purpose and is removed when you no longer claim the travel concession.
Privacy notice
This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you. We are required to give you this information under data protection law.
Enfield Council collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the United Kingdom General Data Protection Regulation (UK GDPR) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Information collected by us
In the course of delivering the Disabled Person’s Blue Badge, Disabled Person’s Freedom Pass and Taxi Card service, we collect the following personal information when you (or others on your behalf) provide it to us:
- Name
- Date of birth
- Contact details
- Gender
- Place of birth
- National Insurance number
- Contact details for members of your family and support network if you wish them to advocate for you
- Copies of documents showing your proof of identity (for example, passport or birth certificate)
- Copies of documents showing your address (for example, Council Tax bill, benefit letter, driving licence or pay slips)
- Your photograph
- Financial information to process your application if you pay by credit or debit card
We also collect the following special category data:
- Medical information you provide in support of your claim
- If applicable, copies of documents showing your eligibility to a benefit which automatically qualifies you for a Blue Badge
We may also obtain your personal information in applications forwarded from GOV.UK where an application is submitted via that website.
How we use your personal information
We use your personal information to:
- create a secure and comprehensive record of your paper application by uploading the information onto our database
- use the information for an Independent Mobility Assessment
- process your application to come to an appropriate decision based on the information provided throughout the application process
- facilitate and process any credit or debit card payment
- investigate claims of Blue Badge misuse
- respond to Blue Badge enquiries from others on your behalf
- work with the Department for Transport, and their service providers where necessary, to improve online application systems
The sharing of information facilitates a joined-up approach with partner agencies, to provide you with the best possible customer experience.
How long your personal data will be kept
Records will be retained for no longer than one year from the last involvement with the Blue Badge service before being securely destroyed. If you are issued with a Blue Badge as part of the application process, the date of your last involvement will be the expiry date of the most recent badge issued.
Reasons we can collect and use your personal information
For the collecting and use of your personal information, the lawful bases we rely on are the following:
- Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
- Processing is necessary for the performance of a contract (for payments made by credit or debit card)
- Processing is necessary for compliance with a legal obligation to which the controller is subject
For collecting and using your special category data we rely upon the following:
- Processing is necessary for reasons of substantial public interest (statutory and government purposes)
- Processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services
As we have a statutory basis for collecting your personal data, we do not need to ask for your permission to share it, however we will only ever share your data on a basis of need, in line with legislation and will work transparently with you at all times.
If you do not provide your data, we will not be able to process your application.
Who we share your personal information with
In the course of working with you, we may share your personal information with some of the following 3rd parties (non-exhaustive list):
- Access Independent who are our Expert Assessors
- Commissioned providers of local authority services (call centre and payment services)
- Other local authorities if you move to their area
- Others in relation to enquiries raised on behalf of applicants (such as local councillors, family members, voluntary organisations
- Partner agencies for the processing of applications
- Police for parking enforcement and the prevention and detection of crime
This data sharing enables us to process and safeguard these schemes for yourself and other applicants.
We will share personal information with law enforcement or other authorities if required to do so by applicable law.
Your rights
Under the UK GDPR you have rights which you can exercise free of charge which allow you to:
- know what we are doing with your information and why we are doing it
- ask to see what information we hold about you (subject access request)
- ask us to correct any mistakes in the information we hold about you
- object to direct marketing
- make a complaint to the Information Commissioners Office
- withdraw consent at any time (if applicable)
Depending on our reason for using your information you may also be entitled to:
- ask us to delete information we hold about you
- have your information transferred electronically to yourself or to another organisation
- object to decisions being made that significantly affect you
- object to how we are using your information
- stop us using your information in certain ways
We will always seek to comply with your request, however we may be required to hold or use your information to comply with legal duties. Please note, your request may delay or prevent us delivering a service to you.
For further information about your rights, including the circumstances in which they apply, see guidance from the UK Information Commissioner's Office on individuals’ rights under GDPR.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Complaints
Please contact the council’s Complaints and Information Team to exercise any of your rights. If you have a complaint about why your information has been collected, how it has been used or how long we have kept it for, you can contact our Data Protection Officer by email at enfield.data.protection.officer@enfield.gov.uk.
The UK GDPR also gives you right to lodge a complaint with the Information Commissioner who may be contacted on 0303 123 1113.