Housing Services Domestic Abuse policy in place to protect Enfield’s tenants and homeless households

Woman gazes at her reflection in a window

A new Enfield Council Housing Service Domestic Abuse Policy to protect the rights of residents to live in a safe home away from abuse has been agreed by the Cabinet.

This means taking a zero tolerance approach to domestic abuse and taking action against perpetrators.

The Council has committed to providing early, tailored, and coordinated support to survivors – both adults and children – of domestic abuse from within the Housing Service, regardless of whether they are a council or private tenant.

New procedures have been put in place for Council staff, contractors, and their agents to respond to a disclosure of domestic abuse to ensure an efficient and proactive approach.

As a social landlord, the policy aims for a high standard of response to ensure tenants have safe and secure accommodation and feel supported in their own homes.

The policy is developed in line with the Council Plan 2023 to 2026, to build strong, healthy, and safe communities, where vulnerable adults and children feel protected. It implements the Domestic Abuse Housing Alliance (DAHA) framework, a government-recognised accreditation service for the housing sector, which Enfield Council is working towards gaining accreditation from.

Commenting on the agreement of the report at Cabinet on 17 January, Cllr George Savva, Cabinet member for Social Housing, said: “It is our top priority to create safe communities for all, especially victims of domestic abuse, particularly as we know that it can result in homelessness. Not only does this policy enable the Council to use a safety-led approach tailored to individuals’ needs but it establishes a right for all survivors and their children to access safe housing, and have ongoing support whenever they need it.”

Residents who are experiencing domestic abuse, are advised to call the free National Domestic Violence Helpline on 0808 247 2000. Additional information and advice on surviving domestic abuse can be found on the Council's website. In an emergency always dial 999.

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