This accessibility statement applies to https://mylife.enfield.gov.uk/
Using this website
This website is run by Enfield Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
Accessibility tools
The Enfield Council website offers accessibility tools and language translations through the Reachdeck toolbar. The toolbar can be activated by clicking on the accessibility icon in the lower left corner of the website. You must accept 3rd party cookies in order to activate the toolbar.
The ReachDeck Toolbar can help you to read and translate the content on our website. Its features include:
- Text-to-speech: click on or select any text to hear it read aloud
- Translation: translate content into over 100 languages
- Text magnification: enlarge text and hear it read out loud
- MP3 generation: convert selected text into an MP3 audio file
- Screen mask: reduce glare with a tinted mask
- Web page simplifier: remove clutter from the screen – display only the main text
- Picture dictionary: displays pictures related to text selected on the page
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website are not fully accessible:
- Some images have missing or incorrect alternative text
- Many PDF documents are not fully accessible to screen reader software
- Some form elements on our portal are not correctly labelled
- Some carousels can not be paused or stopped
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email mylife@enfield.gov.uk. The web manager for MyLife will respond to your concerns. It would be helpful if you could tell us:
- the issue you are having
- the web address of the page you are having trouble with
- what device you are using to access the site, for example, a phone, a laptop or a tablet
- which web browser (including version) you are using
Read tips on contacting organisations about inaccessible websites.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- call 020 8379 1000
- text phone on 020 8379 4419 (Monday to Friday, 9am to 5pm)
- speak to us on web chat – the web chat is available Monday to Friday, 9am to 5pm
We’ll consider your request and get back to you within 10 days.
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
- You can text us on 020 8379 4419 (Monday to Friday, 9am to 5pm)
- You can also contact us via Web Chat on the homepage of our website www.enfield.gov.uk
If you contact us before your visit we can arrange a sign language translator or other support to help you complete the service in person.
We can provide a British Sign Language interpreter if it is needed. The British Sign Language interpreter can contact Enfield Council staff on your behalf to help with any enquires you may have. Although we will try to provide the same interpreter, this is not always possible. Find out more about accessing an interpreter.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Enfield Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions or the non-compliances listed below.
Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons:
- Some areas of the site may not have sufficient contrast. This fails success criteria 1.4.3 Contrast (Minimum), 1.4.11 Non-text Contrast. Issues will be fixed on an ongoing basis until we are fully compliant.
- Some content pages may have missing or incorrect image alt text. This fails success criteria 1.1.1 Non-text Content. Any images with missing or incorrect alt text will be fixed on an ongoing basis until we are fully compliant.
- Some pages may use non-descriptive link text. This fails success criteria 1.3.1 Info and Relationships, 2.4.4 Link Purpose (In Context). Issues will be fixed on an ongoing basis until we are fully compliant.
- Our site serves a large number of PDF and other files (for example, Word and Excel) that are not accessible. This fails success criteria 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 1.3.2 Meaningful Sequence, 2.4.2 Page Titled, 3.1.1 Language of Page. The council will endeavour over time to fix or remove PDF and other files from the website.
- The keyboard focus is not visible when tabbing between the links 'Local Health Services' and 'HASC Privacy Notice.' This fails success criteria 2.4.7 Focus Visible (Level A). This issue will be resolved in an upcoming redesign of the website expected to be completed no later than March 2026.
- Radio buttons in carousel modules do not activate a link on hitting the enter key. This fails success criteria 2.1.1 Keyboard. This issue will be resolved in an upcoming redesign of the website expected to be completed no later than March 2026.
- In mobile views and at 200% zoom levels and above, the hamburger menu is concealed by the cookie banner. This fails success criteria WCAG 2.4.1 Focus Not Obscured (Minimum). This issue will be resolved in an upcoming redesign of the website expected to be completed no later than March 2026.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
The content listed below is non-accessible for the following reasons.
Video content
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before 23 September 2020. This content is also exempt from the regulations.
PDF and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Online maps
Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.
Third party sites
We link to third party applications and external websites. We cannot guarantee that they are AA compliant, including on social media sites.
Testing and auditing
We regularly check our website's accessibility weekly using Reachdeck's Accessibility Auditor automated testing tool. Additional testing is carried out by the Enfield Council web team using a combination of manual and automated testing tools. Issues are reported to our supplier immediately for resolution.
Preparation of this accessibility statement
This statement was prepared on 18 June 2025.
This statement was last reviewed on 24 Sep 2025.
This site was last tested on 17 July 2025.