Enfield Safe and Connected

Daughter and father sharing a nice moment together
Enfield Telecare Services

Choose independence and peace of mind

Personal indoor and outdoor devices to keep you Safe and Connected 24/7

What is Safe and Connected?

Safe and Connected is a careline 24/7 emergency monitoring and response service supporting anyone 18 and over who may feel vulnerable, have a disability, or a long term health condition.

How it works

Step 1

After a personalised consultation, we'll provide you with with an easy to use alarm unit and choice of a lightweight pendant or wristband.

We include any other sensors required to meet your health needs.

Step 2

When activated, your unit sends an alarm call to a Safe and Connected Telecare Advisor.

Our system works via your telephone line, or we can provide a sim enabled device at no extra cost.

Step 3

In an emergency, a Safe and Connected Response Officer or a nominated contact will attend your home to help.

We aim to respond to emergencies within 45 minutes if not sooner.

More information about our services

Enfield based emergency response team

Our friendly and patient team is always on hand to support you in any way they can.

Fast response times for calls and emergencies

An average call accept time of 15 seconds, and emergency response time of 30 minutes.

Choice of wearable options included

Young man looking at his mobile phone

No hidden or upfront costs. Cancel anytime.

Choose a plan from as little as 76p a day
Service offer Safe Alert Safe Response Safe and in Touch
Price£5.35 per week£7.55 per week£10 per week
Available nationwide Yes No No
4-week free trial (new customers only) Yes Yes Yes
Assessment of your needs Yes Yes Yes
Rental and installation of telecare equipment Yes Yes Yes
Smoke detector linked to our control room Yes Yes Yes
Multiple residents included at no extra cost Yes Yes Yes
Unlimited number of calls to our control room Yes Yes Yes
4-week review and 12-month re-evaluation Yes Yes Yes
Early intervention to other adult social care services Yes Yes Yes
Access to our income maximisation service Yes Yes Yes
In an emergency, we will contact your nominated person and/or emergency services Yes Yes Yes
In an emergency, we will despatch a response officer and/or emergency services No Yes Yes
Police approved key safe No Yes Yes
Unlimited number of response call outs No Yes Yes
Electronic lifting equipment to help you to stand safely if you fall No Yes Yes
Extra sensors and detectors at no extra charge No No Yes
Monthly 'keep in touch' friendly call No No Yes

Benefits of personal alarms

See our device catalogue (PDF, 615 KB), new devices are being added all the time.

Easy to use and reliable emergency button

Raizer lifting device used by Safe and Connected

In the event of a fall, electronic lifting equipment is used to assist you in standing safely, no hoisting or manual lifting required.

Peace of mind for everyone involved

Having a personal alarm will prevent any concerns or anxiety about an individual's safety.

Suitable for indoor and outdoor use

Boy outside with his bike wearing a pendant

The personal alarm is designed to fit around your life so you can continue doing the things you enjoy.

What do our customers say?

‘The support and services that you supply are fantastic in every way. The lifeline support system gave my mum reassurance and comfort.'

(Anonymous - September 2022)

‘A big thank you to the service and staff who saved my life in June 2022.'

(Anonymous - October 2022)

'Thank you for the help I received when I sustained an injury to my head. The support was excellent and the service is incredible.'

(Edward - February 2023)

Our corporate offer

  • Bespoke contracts to suit your business
  • Can meet a wide range of business needs
  • Free initial onsite visit from our experts
  • 24/7 assistance from our team
  • Annual review of all your corporate needs

To find out how we can help your business, email safeandconnected@enfield.gov.uk.

Annual evaluation form for existing customers

Every year we take the time to assess if the equipment we have installed currently meets all expectations. We'd like all of our clients to complete the form below for us to ascertain if any changes are required.

Send your feedback Send your feedback

Safe and Connected logoTSA member organisation logoTEC quality member logoUK Telehealthcare member logo