What is Safe and Connected?
Safe and Connected is a careline 24/7 emergency monitoring and response service supporting anyone 18 and over who may feel vulnerable, have a disability, or a long term health condition.
How it works
Step 1
After a personalised consultation, we'll provide you with with an easy to use alarm unit and choice of a lightweight pendant or wristband.
We include any other sensors required to meet your health needs.
Step 2
When activated, your unit sends an alarm call to a Safe and Connected Telecare Advisor.
Our system works via your telephone line, or we can provide a sim enabled device at no extra cost.
Step 3
In an emergency, a Safe and Connected Response Officer or a nominated contact will attend your home to help.
We aim to respond to emergencies within 45 minutes if not sooner.
More information about our services
Enfield based emergency response team
Our friendly and patient team is always on hand to support you in any way they can.
Fast response times for calls and emergencies
An average call accept time of 15 seconds, and emergency response time of 30 minutes.
Choice of wearable options included
No hidden or upfront costs. Cancel anytime.
| Service offer | Safe Alert | Safe Response | Safe and in Touch |
|---|---|---|---|
| Price | £5.83 per week | £8.23 per week | £10.90 per week |
| Available nationwide | Yes | No | No |
| 4-week free trial (new customers only) | Yes | Yes | Yes |
| Assessment of your needs | Yes | Yes | Yes |
| Rental and installation of telecare equipment | Yes | Yes | Yes |
| Smoke detector linked to our control room | Yes | Yes | Yes |
| Multiple residents included at no extra cost | Yes | Yes | Yes |
| Unlimited number of calls to our control room | Yes | Yes | Yes |
| 4-week review and 12-month re-evaluation | Yes | Yes | Yes |
| Early intervention to other adult social care services | Yes | Yes | Yes |
| Access to our income maximisation service | Yes | Yes | Yes |
| In an emergency, we will contact your nominated person and/or emergency services | Yes | Yes | Yes |
| In an emergency, we will despatch a response officer and/or emergency services | No | Yes | Yes |
| Police approved keysafe for long-term customers | No | Yes | Yes |
| Unlimited number of response call outs | No | Yes | Yes |
| Electronic lifting equipment to help you to stand safely if you fall | No | Yes | Yes |
| Extra sensors and detectors at no extra charge | No | No | Yes |
| Monthly 'keep in touch' friendly call | No | No | Yes |
Benefits of personal alarms
See our device catalogue (PDF, 615 KB), new devices are being added all the time.
Easy to use and reliable emergency button
In the event of a fall, electronic lifting equipment is used to assist you in standing safely, no hoisting or manual lifting required.
Peace of mind for everyone involved
Having a personal alarm will prevent any concerns or anxiety about an individual's safety.
Suitable for indoor and outdoor use
The personal alarm is designed to fit around your life so you can continue doing the things you enjoy.
What do our customers say?
‘The support and services that you supply are fantastic in every way. The lifeline support system gave my mum reassurance and comfort.'
(Anonymous - September 2022)
‘A big thank you to the service and staff who saved my life in June 2022.'
(Anonymous - October 2022)
'Thank you for the help I received when I sustained an injury to my head. The support was excellent and the service is incredible.'
(Edward - February 2023)
Our corporate offer
- Bespoke contracts to suit your business
- Can meet a wide range of business needs
- Free initial onsite visit from our experts
- 24/7 assistance from our team
- Annual review of all your corporate needs
To find out how we can help your business, email safeandconnected@enfield.gov.uk.
Annual evaluation form for existing customers
Every year we take the time to assess if the equipment we have installed currently meets all expectations. We'd like all of our clients to complete the form below for us to ascertain if any changes are required.
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