Members
You may wish to use our free self-service portal Member Self Service (MSS). This is available to active and deferred members 24 hours a day, 7 days a week. You will be able to:
- view your personal and membership details
- run your own retirement projections/estimates
- view your annual benefit statements (active members)
- view your current pension benefit values (deferred members)
- view annual allowance figures
To register for MSS, visit the Enfield Pension Portal.
If you wish to submit a request or complete a form, read a guide or check current newsletters, see forms, guides and newsletters.
Employers
For all employer related information, see employers.
Email - zpensions@enfield.gov.uk.
Admin, Investment and Data teams
The Enfield Pension Fund is supported by several specialist teams, including Administration, Investment, and Data.
To ensure your query reaches the right team, please contact us via:
- Email: zpensions@enfield.gov.uk
- Phone: 020 8379 3168
A member of our team will direct your query to the relevant person.
Compliments and complaints
We would like to hear from you if you have received a good service from us.
If you feel you have not received the level of service you would expect, tell us and this will be investigated by a senior member of staff.
Pay us a compliment or make a complaint
Independent Disputes Resolution Process
After receiving a response to a complaint you have made, if you still feel that the matter has not been resolved, view our Independent Disputes Resolution Process (PDF, 299.38 KB).
Email - zpensions@enfield.gov.uk.
You can call the Pension line on 020 8379 3168.