How to contact us


You may wish to use our free self-service portal Member Self Service (MSS). This is available to active and deferred members 24 hours a day, 7 days a week. You will be able to:

To register for MSS, visit the Enfield Pension Portal.

If you wish to submit a request or complete a form, read a guide or check current newsletters, see forms, guides and newsletters.


For all employer related information, see employers.

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Investments team

See Investments and for all Investment enquiries.

Contact Investments

Compliments and complaints

We would like to hear from you if you have received a good service from us.

If you feel you have not received the level of service you would expect, tell us and this will be investigated by a senior member of staff.

Pay us a compliment or make a complaint

Independent Disputes Resolution Process

After receiving a response to a complaint you have made, if you still feel that the matter has not been resolved, view our Independent Disputes Resolution Process (PDF, 299.38 KB).

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