Housing Ombudsman Complaint Handling Code

Enfield Council follows the Housing Ombudsman Complaint Handling Code.

The code provides a framework for the rapid resolution of complaints, makes it clear what customers can expect and helps landlords learn from complaints to improve services.

At Enfield, we welcome the new Complaint Handling Code and annually complete the Housing Ombudsman’s self-assessment against the code PDF, 239.59 KB. The latest review took place in September 2022.

We aim to deliver a positive customer experience but things do sometimes go wrong. When this happens and you want us to do something about it, please let us know. In the same way, if you think we have done a great job, we’d like to know that as well, so we can pass this on to the people who’ve delivered that service.

See more information about making a complaint.

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