Council Tax energy rebate

£150 Council Tax energy rebate

The government has asked councils to make one-off payments of £150 to eligible households between April and September this year. This is a part of the government’s initiative to help households with rising energy costs. The government are providing a £150 Council Tax energy rebate for households in property bands A to D.

If you're not in a band A to D and still need help, there will be some further funding available to help households who do not qualify under this main scheme. When we have more information, we will publish the details here.

Find out more with the government's Council Tax rebate information leaflet (PDF).

The Council Tax energy rebate does not need to be repaid.

Council Tax energy rebate for Council Tax bands A to D

If you are a householder occupying a property in bands A to D on 1 April 2022, you will qualify for this energy rebate, unless the property is exempt, for example, because it is a second home or unoccupied.

You must be liable for the Council Tax bill at the property to be eligible for the energy rebate. If you receive 100% Council Tax reduction, you are still entitled to the energy rebate.

When and how will I receive the payment?

Mandatory payments for (Bands A to D and band E receiving Disability Relief)Date of payment
Step 1: Direct Debit payersBetween 5 May and 13 May
Step 2: Online applications are now open14 June - 1 July
Step 3: Post-Office cash voucherJuly - end of August
Step 4: £150 credited to your Council Tax accountDuring September
Discretionary scheme stageTo be confirmed but payments will be made by 30 November

Direct Debit payers

Residents who pay their Council Tax by Direct Debit will receive their energy rebate first. Once the first Council Tax payment for 2022/23 is paid, we will use those details to process the payment straight into your bank account.

Payments were processed from 5 May. Those that paid their Direct Debit on the first of the month received their payment first.

The majority of Direct Debit payers have now received payment. We are aware that there are a small number of Direct Debit payers who are yet to receive payment so we will be contacting you shortly to arrange payment.

Payment will only be made if a successful instalment to pay your Council Tax has already been claimed and where the name on the Direct Debit bank mandate matches the name held on Council Tax records. If the name does not match, we will be contacting you to let you know how you can receive payment using another method.

Non-Direct Debit payers

Apply online

Claim your £150 payment online

If you do not pay your Council Tax by Direct Debit, we will be contacting you from 14 June to invite you to claim your £150 payment online. The payment will be made to your nominated bank account.

If we have your mobile telephone number or email address, we will either send you an SMS or email, otherwise we will write to you. The SMS will come from 'LBEnfield' and the email from 'energyrebate@enfield.gov.uk'.

You will need to upload a photograph or scan of your latest bank statement for your nominated bank account. You can remove or hide transactions on the statement as long as the name, address, date and bank account details on the bank statement can still be seen.

The application closes on 1 July.

We will be making pre-payment checks on the bank details you provide prior to making any payment. In some instances where we have not been able to complete these pre-payment checks, we will write to you shortly after your application has been processed and issue you with a Post Office cash voucher instead. This is to make sure we get the money to you as quickly as possible.

Please refer to the section below, 'Online applications - why have my details not passed pre-payment checks?' to find out more information.

Post Office cash voucher

We will also be offering Post Office cash vouchers where you will receive a voucher sent to you in the post which you can take to any Post Office to exchange for £150 cash. You will need to provide identification to the Post Office to obtain the payment.

If you choose not to apply online for your £150 payment, we will issue you a Post Office voucher once the online application window has closed.

If you have applied online and we have not been able to complete pre-payment checks to pay you directly into your nominated bank account, you will not have to wait until the online application window closes to receive your voucher. We will write to you shortly after your application and issue you with a voucher.

£150 credited to your Council Tax account

If applying online or a Post office cash voucher are not your preferred options, you can have the credit set against your Council Tax account to reduce your monthly instalments.

To do this you will need to email us with those instructions at energyrebate@enfield.gov.uk. Please quote your Council Tax account number in the subject field.

Online applications - why have my details not passed pre-payment checks?

We will be using the Government’s recommended pre-payment fraud checking tool Spotlight as part of the online application process before we can pay the rebate directly into a bank account. The reason these checks are done is to reduce the risk of fraud and to make sure we are paying the correct person the energy rebate.

There may be instances where the pre-payment checks are not successful. It does not mean the council believe you are fraudulently claiming the rebate or that there is anything wrong with your bank account.

Unsuccessful pre-payment checks could be caused by a variety of reasons. Some of these reasons could be that your bank account simply cannot be checked through the tool or that there is a small part of the details provided (this could include bank account, name, address, date of birth) that do not match. We are not told the exact reason why checks have not passed.

Do I still need to pay my Council Tax bill?

The energy rebate does not mean you don't need to pay your Council Tax bill - you must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill.

Discretionary energy rebate scheme

If you're in band E to H, there will be some further funding available to help households who do not qualify under the main scheme. When we have more information, we will publish the details here.

How will I know which band my property is in?

If you don’t know which band your property is in, you can find it on your latest Council Tax bill or Check your Council Tax band with the Valuations Office.

If you think your property Council Tax band needs reviewing, you will need to contact the Valuation Office, where you can Challenge your Council Tax band.

Bogus callers - fraud awareness

Do not provide your bank details to anyone calling you claiming to be from Enfield Council and asking for your bank details. We will not be calling you to ask for these details. We will update the details on how to apply here.

For any queries on the energy rebate scheme, please email energyrebate@enfield.gov.uk quoting your Council Tax account number in the subject heading.

I have been paid the energy rebate but I am not entitled to it, what do I do?

Please email energyrebate@enfield.gov.uk quoting your Council Tax account number in the subject field, letting us know you received a payment you wish to return so we can come to an arrangement on repaying this.

I don’t want the energy rebate payment, what can I do?

If you are entitled to the rebate, we are required by government to issue you a payment or apply a credit set against your Council Tax account.

If you don’t need the rebate and can keep your home comfortably warm then you can choose to donate it to any charity or person of your choice.