First Customer Service Week for Enfield Homes 2008

6 – 12 October 2008

Enfield Homes, the organisation that looks after tenants and leaseholders in the borough and their properties, is gearing up for its first Customer Service Week.

Bob Heapy is ready to meet his staff for Customer Service Week

The Week, which is designed to raise awareness of Customer Care and Quality Service issues, whilst bringing fun to the workplace, will see the launch of a special new Customer Care Standards booklet, which will also be available in summary form, which will make all staff and customers aware of the behaviours and standards that Enfield Homes is committed to delivering.

Customers will also be able to nominate staff they find particularly helpful, or who they believe go the extra mile.

In addition, Chief Executive Bob Heapy is doing a special walkabout on Thursday in the Edmonton Centre and Claverings buildings to present two ' Extra Mile' team awards for Excellence in Customer Care, and he will be handing out some special customer care branded goodies and the Customer Care Standards booklets to all staff.

Bob said “We have chosen this week especially to launch our Customer Care Standards across Enfield Homes as this is our first Customer Service Week.

“The importance of good customer services has never been more important than it is today given the current economic climate. It is all too easy for organisations to forget that the staff they employ to work with our customers are the ones who hold the key to building successful long term relationships and customer satisfaction.”

This document was last updated on 2008-10-07 15:38:13 published by the web team team. Document Reference:LBE_133399