Record satisfaction levels with Enfield Council services
Published Friday, 15 February 2013
Residents are happier than ever before with the services provided by Enfield Council, the latest research has shown.
The 2012 Enfield Residents Survey shows satisfaction among people using Enfield Council services have soared across the board to record levels with 72% of people saying the quality of services provided by the council was good or very good and 71% saying they were satisfied with the way the borough was run.
The vast majority of people, 81%, said they were satisfied with their local area as a place to live, with particular highlights being satisfaction with good transport links and feelings of safety.
Enfield Council's leader, Cllr Doug Taylor, said: "These result are a massive vote of confidence in Enfield Council from the people who matter most - our residents. We are delighted they are happier than ever before with the services we provide - despite the tough times we are living in and I'm delighted we've been able to provide them with the high quality services they expect, deserve and appreciate.
"Whilst not complacent, these are simply phenomenal results which reflect the dedication and hard work of the people who work tirelessly to better residents' quality of life and improve local services."
The results show Enfield Council is a high performing council and has large numbers of excellent services. In fact across the board, no services experienced a drop in satisfaction levels and many had satisfaction levels in the 80-90% bracket with other showing 30-40% increases in satisfaction levels among those people using them.
There was further good news for the council with 71% expressing satisfaction with how well the council kept them informed (up 35% since 2007) with what they were doing and more people than ever before (60%) believe the council provides value for money - a 13% increase on the previous year.
Cllr Taylor added: "We are a high performing, accountable, open council that spends it residents' money wisely. It’s particularly nice that residents recognise those facts. The challenge for us now is to retain and increase these phenomenal satisfaction levels and further improve them in the years to come; we'll do that by identifying areas that need to improve, both in our services and across the borough and deal with the problems so we do better in the future."
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