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Quality checkers improve services

Published Tuesday, 22 January 2013

Thirty five volunteers, who have been recruited and trained to check on the quality of Enfield Council’s specialist care services for adults, are meeting for the first time to talk about their progres

They are pioneering a unique scheme that involves carers and service users visiting Enfield Council’s adult care services and telling us what they think of the services provided.

Before they start, quality checkers take part in a two day training course where they are shown what to observe and what questions to ask of those receiving the care. The course covers: Dignity in Care, Safeguarding Adults and an overview of Enfield Council’s adult social care quality improvement work.

Cllr Don McGowan, Enfield’s cabinet member for adult social care and health, said, “Our quality checkers are performing an important public duty by reporting on the quality of care. They ask service users questions about compassion, choices, activities and the quality of food they are served in the places they receive care.

“They pass this information on to the Quality Assurance Team and where there are concerns their findings contribute to an action plan. This is an excellent way of involving people in the services that they receive.”

This scheme started in August 2012 and so far there have been 20 visits to council adult social care services. This includes learning disability and older people’s day centres; older people’s residential units and extra care sheltered accommodation.

The Quality Checkers have also carried out mystery shopping with our accredited equipment retailers and provided useful information.

From February a pilot scheme visiting people who receive services in their own homes will start.

Although quality checking has no influence over the Care Quality Commission inspections, it is a way of providing a level of checking that can help the council to improve services.

The council is aiming to have 50 quality checkers by April.

For more details about Enfield’s Quality Checkers scheme call: 020 8379 4686 email

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