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Enfield In-house Home Care Service Score 3 Stars

Published Tuesday, 18 August 2009

Enfield Council received news this week that its In-House Home Care Service was judged to be an ‘excellent 3 star service’.

An inspector visited the service, which helps people, mostly older residents, look after themselves in their own home. They not only spoke to clients, but also saw their families, staff, and the manager of the services.

The inspector noted:

  • The service provides excellent outcomes for people
  • People felt their needs were being met
  • Staff treated the client as individuals
  • Enfield has a culture that allows people to express their views
  • The carers understand the cultural and religious needs of people who use this service
  • People are consulted and involved about the care and support they need
  • Care plans emphasised how people could be supported, and were developed with the participation of people and their relatives
  • The agency safeguards people from abuse and neglect, and follows up any allegations
  • People who use the service commented positively on the caring attitude of the agency's staff

Cllr Edward Smith, Cabinet Member for Adult Social Services said "It's great news that Enfield Council's in house care team have received a '3 star excellent service'.

"The team prides itself on the care and professionalism that they show to each resident they look after, and this is reflected in the comments by the inspector.

"This 3 star rating will provide a solid foundation on which to develop a re-ablement service, aimed at assisting people to regain independent living skills and improve quality of life."

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