Global Business Excellence Award

Commenting on the Award, Simon Burgess, Chairman of the Judges, said: "The Customer Service Team at Enfield Council have successfully raised the bar on service, setting a standard for local authorities across the country. This has largely been achieved by listening to customers and ensuring that services meet their needs.

"With satisfaction rates that would be the envy of many organisations in the private or public sector, the Enfield team have ambitious and exciting plans to further improve the service, making it even easier for customers to get the most from their local council."