London Borough of Enfield

London Borough of Enfield London Borough of Enfield logo

A to Z of services

Enfield speaks 'Louder than Words'

Published Thursday, 24 September 2015

Enfield Council announced this week that it had received the ‘Louder than Words’ accreditation again for a further year.

This award is a nationally recognised best practice charter for organisations striving to offer excellent levels of service and accessibility for customers and employees who are deaf or hard of hearing.

The charter is made up of ten quality standards used to determine the accessibility of information for staff, visitors and service users.

To gain accreditation an organisation should have:
• mandatory equality training for all staff, plus deaf awareness training and British Sign Language training;
• comprehensive loop system coverage in their buildings;
• having policies and procedures in place to support staff who are deaf or hard of hearing;
• having an active Disability Staff Network; and
• ensuring staff are aware of different types of communication support

Cllr Achilleas Georgiou, Deputy Leader of Enfield Council said “Enfield Council is the champion for all the borough's citizens. 

“Those who are deaf or hard of hearing often need extra help to communicate, and this is why we have a British Sign Language interpreter in the Civic Centre, free for anyone to use on the first Friday of every month between 9am and 4pm.

“We have also uploaded a number of ‘how to’ videos on our website explaining visually about how to understand various common letters received from the council, such as council tax demands. This helps people who may have issues with face to face and telephone communications find out quickly and easily what they need to know in an accessible way.

“To receive the Louder than Words accreditation for a further year is fantastic news, and is testament to the hard work of all of our staff.”

More articles in the news archive.