London Borough of Enfield

London Borough of Enfield London Borough of Enfield logo

A to Z of services

Enfield Council brings Letting Agents to book

Published Thursday, 17 September 2015

Enfield Council’s Trading Standards Team have been working in partnership with the Housing Enforcement team and Enfield Citizens Advice Bureau to crack down on rogue letting agents.

jobs fair Since October 2014 all Letting Agents and Property Management businesses must register with a redress scheme so that tenants and landlords have an independent body to go to if they are unhappy with the service that they receive. Failure to belong to a scheme can result in a fixed penalty fine of £5,000.

To ensure compliance with this Enfield Trading Standards undertook to check that letting agents in the borough were compliant. In the process they discovered the following:

• 202 Letting agents were identified in the borough – each one had an inspection to check whether they were members of redress schemes
• 30 premises were identified for further inspection as compliance could not initially be determined
• 6 traders were found to be non-compliant, but after advice given by Trading Standards subsequently became compliant

On 27 May 2015 the Consumer Rights Act 2015 came into force requiring Letting Agents to display all of the fees that they charge to landlords and tenants on their website and on their premises. Failure to comply can result in a fixed penalty fee of up to £5,000. Trading Standards are currently investigating a number of traders that are non-compliant with the Act.

Enfield Council’s Cabinet Member for Environment, Cllr Daniel Anderson, said “Letting agents and property management companies must follow strict guidelines to ensure a fair deal for both tenants and landlords.

“Trading Standards often do spot checks on companies to ensure that they comply with legislation and on this occasion I am pleased to see that, after intervention, six companies, initially found to be non compliant, are now working to guidelines.”

More articles in the news archive.