London Borough of Enfield

London Borough of Enfield London Borough of Enfield logo

A to Z of services

Enfield Council gears up for dementia training

Published Friday, 30 May 2014

Enfield Council is revolutionising the way it identifies and tackles dementia after announcing that hundreds of staff will be trained in how to better support people with the condition.

The council is backing the Dementia Friends campaign launched by Public Health England and the Alzheimer’s Society, to ensure they can spot the warning signs of dementia when people get in touch with the council.

All frontline staff Customer Services staff will complete an interactive course to help them identify and deal with people with dementia so they can provide them with a better service.

The course helps staff recognise the most commons signs that show a person may have dementia, how best to help them, perhaps by speaking more clearly, and what extra help the council can give to them.

Enfield Council’s Customer Service Advisors, handle around 2,000 calls a day from members of the public as well as visitors at the walk in face to face services at the Civic Centre and at John Wilkes House.

According to the National Health Service, Dementia is a common condition that affects about 800,000 people in the UK. The risk of developing dementia increases as you get older, and the condition usually occurs in people over the age of 65.

Enfield Council’s Deputy Leader, Cllr Achilleas Georgiou, said: “We have an ageing population in Enfield and as the people who live in our borough get older, more and more will develop dementia.

“We are training our front line Customer Services staff on what dementia is, how it can affect people and the best way to communicate with those who have it, so we can ensure we offer the best possible service to meet their requirements”.

Cllr Don McGowan, Cabinet Member for Older People, Health and Adult Social Care said “By identifying their specific needs at an early stage means that these residents can receive the services which are right for them, and can live in their own homes for as long as possible.

”We are absolutely committed to supporting the National Health Service to reduce the impact of dementia on sufferers and their families, and we will continue to work to improve their quality of life and make sure the services they need are readily available.”

More articles in the news archive.