Directory:
Contact us:
Civic Centre
Silver Street
Enfield
EN1 3XY
Telephone: 020 8379 1000
Fax: 020 8379 4453
Textphone: 020 8379 4419
Note: Calls may be recorded.
Enfield Location & Maps
A to Z of Services:
.Translation.

Customer Services and Complaints

Enfield Council is committed to providing excellent customer service. We aim to ensure our customers can easily access to services and have a choice about how they do so.

You can contact the Council in a number of ways.

An Access to Services Strategy sets out our priorities for improving customer service and access. We have a customer charter and a set of standards that we monitor quarterly. An annual report sets out our performance over the last year.

We want to ensure that we learn from customers´ experiences – when things go well and when they don´t. We have a complaints process where if you are unhappy with the response you receive, it is investigated further.

You can let us know your views by completing the online complaints and compliments form. Every complaint is logged and we report the learning and changes we have made as a result.

Key documents/links

Access to Services Strategy
Access to Services Action Plan

Customer charter
Customer service standards
Customer service policy
Annual Performance Report 2006/7

Annual Complaints Report
Ombudsman Annual Letter
Complaining or complimenting a council service
Complaining about a school
Advocacy for complaints

Online complaints and compliments form
Email link
Just ask

Interpreting and translation section
Equalities Impact Assessment


Complaints

Schools