Backdating benefit claims

What happens when a backdated claim is made

Your claim will be considered by a Benefits Officer. The more information and evidence you give in support of your claim, the quicker a decision can be made.

Sometimes it may be necessary to write to you for more information or to ask you to come in for an informal interview.

If we decide that you have not shown 'good cause' and that we cannot backdate your claim, the reasons for this will be explained in our letter.

You will then have the right of appeal against our decision not to backdate your claim.