Highway-Related Insurance Claims

 

If your property was damaged or you were injured, and you believe this could have been avoided if the council maintained the relevant public areas (e.g. roads, pavements, street furniture), you may claim for compensation.

How to claim
You should obtain a claim form from our Insurance Section and send us a completed one. You have to provide details about the damage or injury such as:

• Date
• Time
• Street name
• House number
• Landmark

It would help us if you provide a photograph of the alleged defect that you are claiming for.

A Highway Inspector will visit the alleged accident sites, take photographs and, if necessary, meet you at the accident location.

The Insurance Section will contact you about its findings and decision.

Find out updates about your claim
If you have made a claim and are awaiting an update, contact us:

Highway Services
PO BOX 52
B Block North
Civic Centre

Silver Street

Enfield

EN1 3WX

Telephone: 020 8379 2323

Report a fault
Inform us about the defect so we can prevent further accidents. Your report can help others and will not affect the outcome of your claim.

Report it online or call Highway Services on 020 8379 2152.

To claim for accidents on the A10 (Great Cambridge Road) or the A406 (North Circular):
Contact North Amey.
Insurance Section
8th Floor, Merit House
Edgeware Road
Collingdale
London
NW9 5AF
Telephone: 0845 3653 100  

Claim for accidents on M25:
Contact Highways Agency.
Telephone: 0845 7504 030
www.highways.gov.uk