Corporate Complaints

We aim to provide services of high quality. We are always looking to improve our services. Your complaints, along with other feedback, can help us to do this.

We want to get things right but sometimes they go wrong. We hope to be able to settle complaints quickly and informally at your first point of contact. Where this is not possible, the rest of this section explains what you should do. Making a complaint will not put you at a disadvantage now or in the future.

Each service has its own complaints procedures but certain standards are common to all.

A complaint may be about delay, lack or response, discourtesy, failure to consult or about the standard of service you have received - in fact anything that leaves you dissatisfied with the Council's conduct. You may want to complain if you think:

• We have not treated you fairly or politely.
• We have not done something we should have done.
• We have done something badly.