The Customer Services Centre

Enfield Council Customer Services Centre

Call us on 020 8379 1000 (Monday - Friday 8:00am to 6:00pm.) We aim to answer your call within 20 seconds and to resolve your query without transferring you.

Our function is to provide excellent customer care and easy access to all of our services. We use historical call data to predict call volumes ensuring that we have someone available to take your call.

If you wait longer than 10 seconds for us to answer your call then you will be given the option to leave your details for us to call you back via our automated call back facility as soon as an advisor is available. If you are a new resident in Enfield then you can find all the information you need on our New Residents homepage.

For people with a speech or hearing impairment, we can be contacted by Text Phone on 020 8379 4419 and we use the Text Relay service.

Telephone: 020 8379 1000
Text Phone: 020 8379 4419

Customer services emergency service

Customer Services has an emergency service operating outside of normal office hours. The emergency service deals with emergency planning, community alarm, social services, noise complaints, road traffic accident clean up and a make safe service for Enfield Homes tenants.

Emergency Service is available Monday to Friday, 6:00pm to 8:00am, including all weekends and bank holidays.

Telephone: 020 8379 1000
Text Phone: 020 8379 4419