London Borough of Enfield

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A to Z of services

Contacts for Council Tax, Benefits and Business rates

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My Enfield Account

Enfield Council is now offering the new My Enfield Account online self-service. The Account means you can check your Council Tax accounts, as well as any Housing Benefit and Council Tax support claims you have. Make the most of Enfield's new online self-service secure portals.

Sign up for My Enfield - Residents - for access to your Council Tax accounts, Housing Benefit and Council Tax support claims.

Sign up for My Enfield – Business - to access your Business Rates account information.

Sign up for My Enfield - Landlords - to access your tenants Housing Benefit payment schedules if you are paid directly.

Sign up to register, receive your login and password

Frequently asked questions and all online forms

Enquiries

For enquiries you can contact us as follows:

By Email: Send us changes, queries, electronic documents, appeals, backdates etc. Please make sure you put your reference number or name and address, if you do not have a reference number, in the subject title on the email.

By Phone: Our 24/7 automated service. During opening times (8am – 6pm) there are options to choose from that lets you speak to an advisor for more complex enquiries. However, to get to an advisor you must listen to the automated information first. 

During the introduction to the automated service you will have the option to press a 'Hot Key', a number that takes you direct to the information that you require, if you know it. By using the ‘Hot Key’ numbers you will access the service quicker.  The 'Hot keys' are shown below:

1 = General payment information

2 = If you have received a Council Tax reminder, final notice, summon, liability order or bailiff letter 

3 = Other Council Tax enquiries

4 = Benefits enquiries

5 = Council Tax Support Scheme and Benefit Changes e.g. Benefits Cap, Bedroom Restrictions and Universal Credit

6 = Business Rates


Advisory Line  Telephone Number  Hours of opening
Council Tax Enquiries 020 8379 1000 8am to 6pm Monday to Friday (excluding bank holidays)
Benefit Enquiries (Housing Benefit and Council Tax Support) 020 8379 3798 8am to 6pm Monday to Friday (excluding bank holidays)
Business Rates  020 8379 4766 8:30am to 5pm Monday to Friday (excluding bank holidays)

Note: We can only speak to the account holder or claimant unless we have written or verbal authorisation to speak to another person on their behalf.

Appointments

From the 17th February 2014 - In response to customer feedback regarding waiting times for Council Tax, Benefits and Business Rates, the Face to Face advisory service at both John Wilkes House and the Civic Centre is by appointment only. You can book an appointment by calling 020 8379 6023 between the hours of 8.30am to 4.30pm or by visiting one of our offices to make an appointment. 

If you need to hand in documentation, you can still do this without booking an appointment at all 3 of our offices.

Ponders End Office Enfield Office Edmonton Office

John Wilkes House
79 High Street
Ponders End
Enfield
EN3 4EN

Civic Centre (Ground Floor)
Silver Street
Enfield
EN1 3XW

Edmonton Centre (1st floor above the library)
36-44 South Mall
Edmonton
London
N9 0TN
Map Map Map
Open Monday to Friday 9:00am to 4:00pm Open Monday to Friday 9:00am to 4:00pm Open Monday to Friday 9:00am to 5:00pm

By Post

Revenue and Benefits
Enfield Council
PO Box 63
Silver Street
Enfield
EN1 3XW

 

 

This page was last updated on 24-Apr-2014.

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