Revenues Information Online Survey Form

Revenues Information Online Survey Form

We are always looking for ways to improve our service. I hope that you can take the time to fill in this form to let us know what you think of it.

1. How many times have you phoned or visited us within the last year?



Regarding your last contact

2. Please tell us why you last wanted to contact us
(Please click on one box)

  • about Council Tax
  • about a Court Summons
  • about Business Rates
  • to make a payment
  • to complain
  • to ask a question about benefit we are already paying you
  • to make a new claim for Housing and Council Tax Benefit

  • other (please give details)

    3. How did you last try to contact us?



    Our Staff

    4. Did the person you spoke to tell you their name?

    Yes No

    5. How polite was the person you spoke to?



    6. How helpful was the person you spoke to?



    7. Please tell us if you agree or disagree with the statements below

    Staff knew what they were talking about



    Things were explained clearly in a way that I could understand



    I felt that I could ask questions during the conversation



    I was not rushed in any way



    I was treated with respect



    Phones

    Please answer the following questions if you tried to phone us. If not, go to Visiting Us

    8. How satisfied were you with the service you received?



    9. If you were dissatisfied, please tell us how we might have done better.

    10. What was it like to contact us by phone?



    If it was difficult or very difficult, please tell us why



    11. Please tell us if you agree or disagree with the statements below

    It did not take long to be answered



    I was not passed to another member of staff



    I did not wait long for my query to be dealt with



    It was easy to contact the right person



    My enquiry was dealt with during the call



    I did not need to visit the Office or write in



    The phone service hours are convenient



    Visiting Us

    Please answer the following questions if you visited us

    12. How satisfied were you with the service you received?



    13. If you were dissatisfied, please tell us how we might have done better.



    14. What was it like to visit our office?



    If it was difficult or very difficult, please tell us why



    15. Please tell us if you agree or disagree with the statements below

    My local office is not too far from my home



    I can get to you when you are open



    I did not have to wait a long time to be seen



    There was a private place where I could be seen



    The office was clean and tidy



    There were enough seats



    Our Forms, Leaflets and Letters

    16. Please tell us if you agree or disagree with the statements below

    The benefit application form is easy to complete



    The council tax bill is easy to understand



    The explanatory notes and leaflets provided are helpful and easy to understand



    The letters I receive are always easy to understand



    Equalities Monitoring

    Equalities monitoring is vital to demonstrate that our Council services are being provided fairly to all sections of Enfield's community, and to help us plan our services in the future. Enfield Council is keen to provide services fairly and without discrimination for all our customers. You are asked to provide the following information to help us monitor which groups in our community are using our services. We do this by storing information on a computer. This information will be treated in the strictest confidence and will not affect how we deal with your complaint, nor will it be used for any other purpose than that described above. Please help us by telling us how you would describe yourself using the drop down menu below.

    Ethnic Origin:



    If not included above, please specify below



    Disability

    Do you have any long standing illness, disability or infirmity that limits your daily activities in any way?



    If Yes, please state the nature of your long term illness, disability or infirmity



    Age



    Gender:



    Please give your full postal code:



    Thank you for taking the time to answer these questions