Council Tax Online Survey Form

Council Tax Online Survey Form

We are always looking for ways to improve our service. I hope that you can take the time to fill in this form to let us know what you think of it.

1. How many times have you written to or emailed the Council Tax section within the last year? (If you contacted us by phone, you might prefer to complete our Revenues Information Online Survey form)



2. How do you normally contact the section?



  • other (please give details)



    3. Why did you write to or email the Council Tax section?
    (Please click on all the boxes that apply)

  • to tell us you had moved
  • to report a change in circumstances
  • to claim a discount or exemption
  • to query a payment
  • following the issue of a reminder, final notice or summons
  • to claim or query a refund
  • to make a complaint

  • other (please give details)

    4. Did we write back to you and/or send you a form?

    Yes No

    If you answered no, please go to Question 9

    5. How clear and easy to understand was our form or letter?



    6. Please tell us briefly what the letter or form was about



    7. If you filled in a form, please tell us if:

    The form was easy to fill in

    Yes No

    The form was quick to fill in

    Yes No

    8. Did our reply tell you who to contact about your enquiry?



    9. How satisfied were you with the way we dealt with your enquiry overall?



    Equalities Monitoring

    Equalities monitoring is vital to demonstrate that our Council services are being provided fairly to all sections of Enfield's community, and to help us plan our services in the future. Enfield Council is keen to provide services fairly and without discrimination for all our customers. You are asked to provide the following information to help us monitor which groups in our community are using our services. We do this by storing information on a computer. This information will be treated in the strictest confidence and will not affect how we deal with your complaint, nor will it be used for any other purpose than that described above. Please help us by telling us how you would describe yourself using the drop down menu below.

    Ethnic Origin:



    If not included above, please specify below



    Disability

    Do you have any long standing illness, disability or infirmity that limits your daily activities in any way?



    If Yes, please state the nature of your long term illness, disability or infirmity



    Age



    Gender:



    Please give your full postal code:



    Thank you for taking the time to answer these questions