The council work with tenants to ensure the safety of all council housing estates. They will address issues of nuisance and harassment and ensure all areas are well lit and secured (entry doors etc.).
Any incidence of anti-social behaviour should be reported to the estate manager, in the first instance. The estate manager will investigate and will report the issue to the Anti-Social Behaviour Response Team if necessary. Criminal activity should be reported to the police.
Eligibility
Any Enfield resident.
Required Customer Information
Name and contact details.
Service Level Agreement and Turnaround
In regard to general housing enquiries: we respond to postal, e-mail and telephone queries within 10 working days and acknowledge e-mail queries within 24 hours.
However, if you are reporting an incident of anti-social behaviour, the following service levels apply….
Priority 1 cases (response time 24 hours) include:
• Hate related incidents (based on race, sexual orientation, gender, disability, religion, age, etc)
• Verbal abuse/harassment/intimidation/threatening behaviour
• Domestic violence
• Physical violence (other than domestic violence)
• Prostitution/sexual acts/kerb crawling
• Other criminal behaviour/crime (other than recorded in any of the other categories
• Drugs/substance misuse/drug dealing
Priority 2 cases (response time 5 working days) include:
• Noise
• Some verbal abuse
• Vandalism and damage to property
• Pets and animal nuisance
• Misuse of communal areas/public space or loitering
• Alcohol related
Priority 3 cases (response time 10 working days) include:
• Litter/rubbish/fly-tipping
Garden nuisance
More information about this service
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