Housing - nuisance and threatening behaviour

Enfield council will provide support and assistance to local residents who are victims of harassment, anti-social behaviour and noise and nuisances and where necessary take appropriate actions in conjunction with other agencies (police etc.).

The Housing Anti-Social Behaviour Response Team has been set up as part of Enfield Council’s Respect Standard policy. Its role is to co-ordinate the tackling of Anti-Social Behaviour; specifically in relation to where its tenants and leaseholders are either the victims or perpetrators. Working with Estate Managers, the Community Safety Unit and other partners such as the Police and Probation Service they work to improve and enhance existing service providing reassurance and creating a victim centred approach.

Eligibility

Council Tenants and Leaseholders

Required Customer Information
Name, address, telephone

Service Level Agreement and Turnaround
Anti-social Behaviour is defined by its priority level there are three priorities 1,2,3, the response times – meaning time between initial report of an incident and contact from by an Estate Manager or a member of the Housing Anti-Social Behaviour Response Team vary depending upon the level of priority.

Priority 1 cases (Response time 24hours) include:
• Hate related incidents (based on race, sexual orientation, gender, disability, religion, age and so on)
• Serious abuse/harassment/threatening behaviour which could be a serious threat to life and limb
• Domestic violence
• Physical violence (other than domestic violence)
• Other criminal behaviour/crime (other than recorded in any of the other categories

Priority 2 cases (Response time 5 working days) include:
• Noise
• Some verbal abuse
• Verbal abuse/harassment/intimidation/threatening behaviour
• Vandalism and damage to property
• Pets and animal nuisance
• Prostitution/sexual acts
• Misuse of communal areas/public space or loitering
• Drugs/substance misuse/drug dealing
• Alcohol related
• Neighbour disputes
• Youth nuisance/disturbance

Priority 3 cases (Response time 10 working days) include:
• Litter /rubbish/fly-tipping
• Garden nuisance

More information about this service

Contact Us

Address:
Pitfield Way Housing Office,
3 Pitfield Way,
Enfield 3N3 5BY
Map

Telephone:
020 8379 5721

After hours telephone ASB Hotline:
020 8379 4445

Fax:
020 8379 2369

Other:
Residents may visit the Pitfield Way Housing Office:
3 Pitfield Way,
Enfield 3N3 5BY

they may contact their Estate manager or if in Sheltered Accommodation their Centre Manager. Via this website

Opening Hours:
9am to 5pm
contact centre telephone number

Useful Links

Home Office
Home Office- The Respect Plan