The local authority provides support and assistance to tenants and leaseholders who are victims of a crime such as homophobic crime, racist crime, or general crime committed in their home or whilst in the vicinity of their home.
The Housing Anti-Social Behaviour Response Team has been set up as part of Enfield Council’s Respect Standard policy. It’s role is to co-ordinate the tackling of Anti-Social Behaviour; specifically in relation to where its tenants and leaseholders are either the victims or perpetrators. Working with Estate Managers, the Community Safety Unit and other partners such as the Police and Probation Service they work to improve and enhance existing service providing reassurance and creating a victim centred approach.
Eligibility
All Council tenants and leaseholders
Required Customer Information
Name, address and contact details and times. Incident details, Incident location,
Service Level Agreement and Turnaround
Anti-social Behaviour is defined by it’s priority level there are three priorities 1,2,3, the response times i.e. time between initial report of an incident and contact from by an Estate Manager or a member of the Housing Anti-Social Behaviour Response Team vary depending upon the level of priority.
Priority 1 cases (Response time 24hours) include:
o Hate related incidents (based on race, sexual orientation, gender, disability, religion, age etc)
o Verbal abuse /harassment/intimidation/threatening behaviour
o Domestic violence
o Physical violence (other than domestic violence)
o Prostitution/sexual acts/kerb crawling
o Other criminal behaviour /crime (other than recorded in any of the other categories
o Drugs / substance misuse / drug dealing
Priority 2 cases (Response time 5 working days) include:
o Noise
o Some verbal abuse
o Vandalism and damage to property
o Pets and animal nuisance
o Misuse of communal areas/public space or loitering
o Alcohol related
Priority 3 cases (Response time 10 working days) include:
o Litter /rubbish/fly-tipping
o Garden nuisance
More information about this service
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