Housing - Tenancy Issues

Housing Strategy

The Tenancy Agreement

When someone moves into their Council house, they receive a copy of the Tenancy Agreement. The states what a tenant’s responsibilities are, and what the landlord’s responsibilities are. These refer to various issues including paying rent, nuisance, harassment and damage.

Nuisance

If you are in a dispute with a neighbour, for example over noise or a tall tree, you may need the Council to help resolve the issue with pratical or legal solutions, but there may be things that you can do to help yourself.

What you can do depends on who (or what) is the cause, how bad it is and what you have already tried to do about it.

Before you contact the Council you should try to do the following:
• Talk to your neighbour about the problem.
• Aim to get a better understanding of each other’s concerns and try to work out a solution.
• If this doesn’t work invite them to talk to someone independent who may be able to help you find a way forward.
• If your neighbour wont talk or you are nervous about speaking to them, send a polite letter outlining the problems.

Remember to keep a record of what you have done, such as copies of letters or a diary.

It these measures do not work, you should take action by reporting the problem.

Anti-Social Behaviour
Anti-social behaviour makes estates feel uncared for, and makes people feel threatened. It includes problems like:
• Abusive or threatening behaviour.
• Harassment.
• Dropping litter or dumping rubbish.
• Graffiti.
• Hate crime including race, faith, disability and homophobic crimes..

If anti-scoial behaviour is a problem in your area, you can try to resolve the issue in a number of ways. But don’t try to take the law into your own hands, and never use violence. You can:
• Talk to your estate manager – they may be able to help.
• Keep records of what has happened and when.
• See if your neighbours share the problem and work together to solve it.

If you are unsure of what to do, ask for help – your estate manager can give advice on what steps to take. If the problem becomes serious, you should report it to the Anti-Social Behaviour Reporting line on 020 8379 4612, or by email at ASBU@enfield.gov.uk. If there is criminal activity involved you should call the police.

Eligibility

All Council tenants.

Required Customer Information
Name, address and telephone number.

Service Level Agreement and Turnaround
The management of this service has been transferred to Enfield Homes as of April 2008. Enfield Homes is an Arms Length Management Organisation (ALMO), owned and monitored by the Council, providing services for Enfield Council tenants and leaseholders.

More information about this service

Contact Us

Address:
Tenancy Estate Management
The Edmonton Centre
36-44 South Mall
Edmonton Green
N9 0TN

Map

Telephone:
0800 40 80 160

Opening Hours:
Monday – Friday:
8:30am – 5:00pm

Useful Links

Citizens advice

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