Trading standards - fair trading

Trading Standards Service

To maintain a fair and truthful trading environment in the Borough of Enfield and to protect consumers from being misled during contractual negotiations for goods and services. This definition covers a wide area of consumer protection and trading law.

To provide advice and guidance to consumers and businesses on matters concerning fair, truthful and honest trading. This includes:

Advice to consumers on the law and how they can resolve problems and disputes themselves.
Advice and guidance to traders on compliance with legal requirements.
The inspection of trading premises to ensure compliance.
The investigation of offences and prosecution of offenders where appropriate.

The service can be accessed by telephone (during normal working hours as above), e-mail, letter or personal visit (generally by appointment during normal hours).

There is no charge for the service.

Consumer Direct generally gives initial consumer advice in the first instance. The consumer telephone number links direct to that service. This is also a free service.

Eligibility
None.

Required Customer Information
None although consumers may need to produce documents to substantiate their complaint.

Service Level Agreement and Turnaround
None.

More information about this service

Contact Us

Frequently asked questions

Address:
P O Box 57
Civic Centre
Silver Street
Enfield
EN1 3XH
Map

Telephone:
Consumer Enquiries:
020 8379 8515.

Business Enquiries:
020 8379 8505.

Fax:
020 8379 8506.

Opening Hours:
Monday to Thursday
9.00am - 5.00pm.

Friday
9.00am - 4.45pm.

Consumer direct:
Monday to Friday
8.00am - 6.00pm

Saturday
9.00am - 1.00pm.

Useful Links