Consumer Advice

Trading Standards Service

Providing consumers with information and advice on minimum standards of buying and selling of goods and services.

The first point of contact for residents living in Enfield is via Consumer Direct (CD) who will provide first stage advise. CD may refer complex cases requiring more detailed investigation to Trading Standards. CD will also refer any complainants to Trading Standards who are deemed to be vulnerable for example the elderly.

Consumer Direct can be contacted on http://www.consumerdirect.gov.uk or 08454 04 05 06

Once enquires are referred from CD to Trading Standards an officer may contact the complainant for additional information.

The service offered by Trading Standards is free of charge.
Members of the public may also visit the offices at the Civic Centre, Silver Street Enfield EN1 3XH without booking an appointment, between Monday – Friday between the hours of 9am – 5pm Monday to Friday.

Traders in the borough of Enfield do not have to go through CD but can contact Trading Standards directly for advice on 020 8379 8505.

Trading Standards provide a limited mediation/arbitration scheme between traders and consumers in disputes they both consent to it. Staff also offer basic advice where appropriate on taking complaints through to the County Court.

Trading Standards welcome any information from members of the public regarding traders in the borough whom they feel may be breaching the law. We aim to investigate any allegations (which fall within our remit), which we feel are substantial.

Eligibility:
None.

Required customer information:
None.

SLA and turnaround:
None.

More information about this service

Contact Us

Address:
Trading Standards & Licensing
PO Box 57, Civic Centre
Silver Street
Enfield
EN1 3XH
Map

Telephone:
Consumer Direct Enquiries:
08454 04 05 06

Business Enquiries:
020 8379 8505

Fax:
020 8379 8506

Opening Hours:
Office:
9am - 5pm Monday to Thursday
9.00 - 4.45pm Friday

Consumer Direct:
8am - 6pm Monday to Friday
9am - 1pm Saturday

Useful Links

Consumer Direct

Department for Business Enterprise and Regulatory Reform

Office of Fair Trading