Food & Agriculture

The local authority is responsible for maintaining standards in all aspect of food and animal health and agriculture.

The Food Safety Section deals with a wide variety of disciplines such as food hygiene, food standards, food complaints, food labelling, health and safety in food premises, infectious diseases control, food and water sampling, animal feedstuffs and licensing. The service also provides low cost specialist Food Hygiene Training.

Service Response Times

Achieve standard of first response to service requests within 24 Hours on 90% of the time in 2005/06. Rising to 95% by end of March 2008.
This request is monitored and is part of the Environmental Health & Regulation Division Improvement Plan 2005-2008.

We also aim to achieve the following service standard response:
• Written response to VIP requests for service – 10 days
• Stage 1 and 2 complaints – 15 days
• Stage 3 – 30 days
• Freedom of Information Requests 20 days.

When a customer makes a service request they will be advised of which team will be dealing with the request and a worksheet reference number will be given for the customer to follow up his/her enquiry. Customers will be notified of the outcome of any investigation

Accessing the Service

The service is a free service available to all businesses and residents of the Borough.

In Person:
The Service has a “duty officer” who is available Monday – Friday 09:00-17:00, the duty officer will answer any telephone calls or personal visits that relate to food hygiene or standards.

By Writing:
All letters will be passed to an officer to investigate and respond to.

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
The Service aims to:
1) Provide a first response within 24 hours of initial contact by telephone.
2) Respond to Freedom of Information Requests within 20 days of initial receipt
3) Where possible Investigate all notifications of infectious diseases within 24 hours of notification.

More information about this service

Contact Us

Frequently asked questions

Address:
London Borough of Enfield PO Box 57
Food, Trading Standards & Licensing
Civic Centre
Silver Street Enfield
EN1 3XH

Map

Telephone:
020 8379 1000

Fax:
020 8379 5120

Voicemail:
020 8379 3661

Opening Hours:
Monday – Friday
9:00am - 5:00pm

Useful Links

Alerts: Food Standards Agency

Allergy in Schools

Chartered Institute of Environmental Health

Consumer Direct

DEFRA (Department for Environment, Food and Rural Affairs)

Department of Health

Direct Government

Enfield’s Primary care Trust

Food Standards Agency

Health Protection Agency

Health & Safety Executive

Health & Safety Executive (free leaflets)

Local Authorities Co-ordinators and Regulatory Services (LACORS)

Royal Society for the Promotion of Health

Safer Food Better Business (Food Standards Agency)

The Royal Institute of Public Health

Trading Standards Institute