Housing - benefit - current claim

Benefits – Change in Circumstances

A claimant in receipt of Housing Benefit is responsible for informing the local authority of any changes in their personal and financial circumstances which may affect their benefit.

If you have applied for, or are receiving Housing and/or Council Tax Benefit, you must let us know about any changes to your circumstances or the circumstances of anyone who lives with you.

If you do not tell the Council of a change in your circumstances you may be paid too much benefit - which we will recover from you. It is a criminal offence if you do not report changes in circumstances.

Eligibility
None.

Required Customer Information
None.

Service Level Agreement and Turnaround
We aim to action reported changes within 10 days except during peak times, such as Council Tax main billing (February to April).

More information about this service

Contact Us

Frequently asked questions

Address:
PO Box 63
Civic Centre
Silver Street
Enfield
EN1 3XW
Map

Telephone:
020 8379 3798
020 8379 1000 for automated benefit information 24hrs a day

Fax:
020 8379 5191

Textphone:
020 8379 5180

Opening Hours:

Phones:
Monday to Friday
8.30 – 4.30

Helpdesks: Civic Centre and John Wilkes House

Principal Revenue Information Outlet:
John Wilkes House
79 High Street
Ponders End
Enfield EN3 4EN
Map

Monday to Friday
9.00am to 4.00pm

For picking up forms and handing in documents, you can also visit:
Edmonton Centre (1st Floor above the Library,)
36-44 South Mall,
Edmonton,
London, N9 0TN
Map

Monday to Friday:
8:30am to 5:00pm

Useful Links

Citizens Advice Bureau

Department for Work and Pensions